Scam emails – be aware

Posted by bv39 at Apr 15, 2020 11:32 AM |

We have been made aware of a scam email arriving in staff and student University of Leicester inboxes. If you receive an email claiming to refer to a tax refund, please delete it immediately.

If you have responded, and given out your bank or card details, please contact your bank immediately to seek their support.

HMRC have informed us that it does not tell taxpayers about tax refunds by asking them to click on a link. One way to safely claim a genuine tax refund is to log into your personal tax account.

HMRC have requested that we share their guidelines with you:


  • Take a moment to think before parting with your information or money.
  • Genuine organisations like banks and HMRC will never contact you out of the blue to ask for your PIN, password or bank details, or to withdraw money or transfer it to a different account.
  • Don’t give out private information, reply to text messages, download attachments or click on links in texts or emails you weren’t expecting.


  • Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you.
  • Check GOV.UK for information on how to recognise genuine HMRC contact and how to avoid and report scams.
  • If you think you have received an HMRC-related phishing or bogus email or text message, you can check it against examples published on GOV.UK.


  • Use the latest software, apps and operating systems on your phone, tablet or laptop. Update these regularly or set your devices to automatically update so you don’t have to worry.
  • Forward suspicious emails claiming to be from HMRC to and texts to 60599.
  • Contact your bank immediately if you think you’ve fallen victim to a scam, and report it to Action Fraud.

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