Known problems

These pages describe known problems with Reflect and how you can work around them.

If you come across one of the problems on this page, please contact the IT Service Desk and quote the reference number in the Description column below (if present). This will help IT Services to assess how often the problem is occurring.

Description Title
Camera pointing the wrong way
Failed to Start Devices error
Green indicator light not showing
Panopto Video option displays only text
Recording fails to upload
Table of contents not generated when opening PowerPoint slides in protected mode

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Need help with Reflect?

For urgent help, when equipment is not working in a teaching room, call Teaching Room Support on 0116 252 2919.

Contact the IT Service Desk for all other technical problems, such as issues with Reflect recordings. Make sure you provide the module code and start/end times of the teaching event.

Phone: 0116 252 2253

For general Reflect enquiries about the use of Reflect in your teaching, email