Staff support services

There is a range of support available if you want to talk to someone about any difficulties you are experiencing which may be related to work, personal circumstances, a long standing problem, trauma, or a combination of things. You may be finding it difficult to cope with everyday life, although not able to identify anything specific that may be affecting how you are feeling. 

It can help to speak to someone about this and often, just speaking to friends or colleagues will be enough. However, it can also help to talk to someone who is trained to help individuals deal with difficulties and how to find coping mechanisms.

Specialist advice

  • Leicester LGBT Centre - 0116 254 7412 (Mon-Fri, 9.00am–5.00pm)
  • Domestic Violence (Women): Women’s Aid Leicestershire – 0116 283 2225 (Mon-Fri, 9.00am–5.00pm)
  • Domestic Violence (Men): First Step – 0116 254 8535 (Mon-Wed, 9.00am–8.00pm; Thur 9.00am–4.00pm)
  • Juniper Centre: Rape and Sexual assault centre – 0116 273 3330 (Mon-Fri, 8.00am–8.00pm; Sat-Sun 8.00am–4.00pm)
  • Samaritans – 0116 270 0007 or free number 116 123 (any time 24/7)

CiC telephone and face-to-face advice and support

CiC are our external partner and a leading employee assistance provider. You can access unlimited confidential telephone counselling, face-to-face counselling (6 sessions per issue per year) as well as advice on many other day-to-day issues such as legal issues, finding reputable tradespeople, tax/financial/departmental issues.

The telephone counselling service is available any time 24/7. Other services are available at specific times.

  • Tel: 020 7938 0963
  • Freephone: 0800 085 1376  
  • Text:18001 0800 085 1376

Online: - username: Ullogin; password: wellbeing (both case sensitive)

Open Mind

Face-to-face individual support for Leicester City residents. Open Mind is a provision available to any adult living in Leicester City. This service provides individual and confidential assessment and treatment from specialised skilled and accredited practitioners.

Let’s Talk-Wellbeing

Face-to-face individual support for Leicestershire County or Rutland residents. Let’s Talk-Wellbeing is a provision available to any adult living in Leicestershire County or Rutland.

If you live elsewhere, staff in the local service will help direct you to the equivalent service in your own area.


All information about individuals who use the services is confidential and will not be shared with a third party without written consent.

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