Your landlord’s duties
Your landlord has a responsibility to make sure the property or accommodation you are renting is maintained to a certain standard.

Unless the tenancy has a fixed term of more than seven years, your landlord is responsible for repairs to:

- The structure and exterior of the property
- Baths, sinks, basins and other sanitary installations
- Heating and hot water installations

Responsibility for other repairs should be explained in your contract. The landlord is not responsible for repairing damage caused by a tenant. The rent the landlord charges can include a sum to cover the cost of repairs – but the landlord cannot pass this cost on to the tenant in the form of a separate service charge.

The City Council can help tenants who rent from a private landlord or housing association by requiring the owner to carry out appropriate repairs and improvements. Repairs include leaking roofs, dangerous wiring, dampness and improvements to kitchen and bathroom facilities. Contact the Welfare Service or City Council Tenancy Relations Office for advice.

Tenancy Relations
Tenants involved in a dispute with their landlord or housing association can seek help and advice from the City Council. Enquiries from tenants and landlords of privately rented homes are dealt with within one working day. Telephone: (0116) 252 8707.

An emergency number is available for private tenants to deal with harassment or illegal eviction. Please ask to be connected to the Council’s tenancy relations call-out service. Call (0116) 222 2222 (Leicestershire Police).


Share this page:

Report and Support

Need to report an incident? Use the University's Report and Support system.

Opening hours

The Student Welfare Service is now based in the new Percy Gee building.

Please contact the Student Welfare Service directly on 0116 223 1185 or to arrange an appointment or for further information.

The Student Welfare Service is open from 9 - 5pm, Monday to Friday.

In an emergency, contact University Security on 0116 252 2888.

Contact Us

0116 223 1185