Customer Service Training (online taught)

Course Description

Course Overview

A two-hour online taught workshop that covers the fundamental elements of excellent customer service. Attendees have an opportunity to discuss their own example scenarios and explore ways of handling issues that may arise with an experienced trainer.

Dates(s)

Sessions will be held via Microsoft Teams

Wednesday, 27 January 2021 (10.00am - 12.00pm)

What will I get out of this course?

An overview of fundamental elements of excellent customer service.

Objectives:

  • Understand who your customers are and what they want
  • Reflect on our own communication and use techniques to better communicate
  • Use some basic techniques to understand and handle conflict
Who is it for?

Those new to a customer services role or those who would like to refresh their skills.

Participant preparation needed?

There is no pre-course work required but attendees are asked to consider some more challenging examples beforehand to bring to the session.

Additional Information

Please Note: For those who have worked in a customer services role for some time, or for those dealing with very complex services and issues, we will be making available a Stakeholder Engagement course in early 2021

What prior experience do I need? No prior experience required.
Formal assessment

None.

Facilitator(s)

Jenna Shaw (Organisational Development, Div Human Resources)

Delegate places

Maximum 10 delegates
Minimum 4 delegates

How to make
your reservation

Please register via the Eventbrite online booking form. You will then receive a calendar invitation with a link to the session.

Booking Conditions apply.

Registration closes 48 hours prior to the event.

Questions

About the workshop content: 
Contact Jenna Shaw, email: js623@le.ac.uk / tel: (0116) 373 6403.

About the workshop arrangements:
Contact Organisational Development email: orgdev@leicester.ac.uk

For Office Use Only

Course Code: SDCMA144

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About Us

Location, where are we?

Organisational Development,
Division of Human Resources,
University of Leicester,
Room 004 (ground floor),
Astley Clarke Building,
University Road,
Leicester, LE1 7RH

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Email

orgdev@le.ac.uk

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Telephone

(0)116 252 5021