Part 2: Practical Skills for Managing Performance, Conduct and Conflict at Work (Practical workshop)


Course Description


THIS TWO PART COURSE is aimed at any member of staff who has team management responsibility (unless it has been identified and agreed as part of PDD development that it would be beneficial for you to attend this course).

The course gives an overview of the University’s Ordinances, Policies and Procedures and your role and responsibilities and those of HR, as well as providing an opportunity for you to explore and practice practical approaches and techniques when managing conduct, conflict and performance issues that may arise with your staff. The course will look at both informal options for resolving issues, as well as the need to escalate to formal processes using relevant University Ordinances.

Delegates are REQUIRED to complete Part 1 a Blackboard online course,
Part 1: An Introduction to Managing Performance, Conduct and Conflict at Work

they attend Part 2
, a practical workshop which will give you the opportunity to develop and practice key skills in a supportive learning environment (see link below how to access Blackboard and self-enrol.)

Part 2 of the course (the practical workshop) is available in two versions, one aimed at Academic and Research staff, the other aimed at Professional services and Corporate services staff.

We invite you to attend the course version that you believe most accurately describes the type of work you and your team are involved in.

Date: July Monday, 6 July 2020 (10.30am-12.30pm) - for Professional/Corporate Services staff
Date: July Monday, 13 July 2020 (1.30pm-3.30pm) - for Academic and Research staff
Date: Sept Wednesday, 16 September 2020 (2.00pm-4.00pm) - for Professional/Corporate Services staff
Date: Sept Thursday, 24 September 2020 (10.00am-12.00pm) - for Academic and Research staff
Date: Nov Monday, 2 November 2020 (2.00pm-4.00pm) - for Professional/Corporate Services staff
Date: Nov Tuesday, 24 November 2020 (10.00am-12.00pm) - for Academic and Research staff
What can I expect to cover?

The online course and practical workshop will cover areas including:

  • Your role and responsibilities as a manager
  • The role and responsibilities of HR
  • University Ordinances
  • Managing Performance (including Probation)
  • Managing Conduct
  • Managing Conflict
  • Listening skills
  • Challenging conversations
  • Case Studies and Practice Scenarios
What will I get out of this course?

The workshop will aim to demonstrate to managers how issues which arise within their team can be resolved informally where possible, and how to approach formal procedures where it has not been possible to achieve an earlier informal resolution. You will have an opportunity to develop and practice skills in having challenging conversations with staff and to discuss with fellow delegates how you might go about managing and resolving a challenging staffing situation.

Who is it for?

Staff with team management responsibilities. For staff who do not manage a team, they may attend where it has been identified with their manager as part of the PDD discussion that attendance would be beneficial for development purposes.

Participant preparation needed?

You should complete the Part 1 course on Blackboard before attending the workshop session. The Blackboard course should take you approximately 40-60 minutes to complete.

Please come to the workshop prepared with some (anonymised) examples of staffing issues where you wish to discuss these as part of a group and to share experiences.

To join the on-line course, log-in to Blackboard and self-enrol.  You will need to click on the link Part 1: An Introduction to Managing Performance, Conduct and Conflict at Work, and then click '+Enrol' to the left side of the screen.

Additional Information

This course has been designed by the HR Advisory Team to equip managers with the skills to deal with a wide range of people management issues.  Each workshop session will be delivered by a Senior HR Adviser who will share with you their experience and advice, as well as giving you the opportunity to share your own experiences with fellow managers and colleagues.

What prior experience do I need?
None required
Formal assessment None.

Helen Reynolds (Senior HR Adviser) - Academic and Research Staff

Nim Rajagopalan (Senior HR Adviser) - Professional Services staff

Delegate places

Maximum 16 delegates
Minimum 6 delegates

How to make
your reservation

Please complete the Online Booking Form submitting to Organisational Development.

Registration closes 48 hours prior to the event.


About the workshop content:;
Contact: Helen Reynolds,  email: Tel: (0116) 252 2975
Contact: Nim Rajagopalan, email: Tel: (0116) 252 2978

About the event arrangements:
Contact Organisational Development email: / tel: (0116) 252 5021 / 252 5680 / 223-1257.

For Office Use Only

Course Code: SDCMA140


Share this page:

About Us

Location, where are we?

Organisational Development,
Division of Human Resources,
University of Leicester,
Room 004 (ground floor),
Astley Clarke Building,
University Road,
Leicester, LE1 7RH





(0)116 252 5021