Student Services Centre

The Student Services Centre is a central point for information and advice for all students. If you need help with any practical matters, the Centre will always be happy to help you.

If you are visiting in person please remember to adhere to social distancing guidelines and wear a face mask. The latest guidance about the University's response to COVID-19 can be found on our Information Hub which is updated regularly.

There are times when the Student Services Centre is exceptionally busy, however, we will endeavour to answer any calls and respond to emails as soon as possible. If you contact the Student Services Centre by phone and there is no answer, please leave a message and we will respond as soon as possible.

On campus? Prebook your lateral flow test - The University is currently offering Lateral Flow testing to all staff and students who are regularly coming onto campus and/or staying in University halls. Although testing is not mandatory, staff and students who are on campus are strongly encouraged to take regular tests as detecting COVID positive individuals, who subsequently self-isolate, helps to reduce the transmission of the COVID virus to others. You can find further information online and you can view the opening times for both sites and book a test online.


Registration and fees

Study support


Personal details and documents

Health and wellbeing

Sports and groups




Exams and assessments

Careers and part-time work

Course information

Regulations and policies

Students' Union

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Opening hours

Our service desk opening hours are:

11am to 3pm Monday to Friday


Our phone lines are open from:

10am to 4pm Monday to Friday


Contact us by:


Telephone: 0116 252 2448

Student complaints procedure

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Find us in the Charles Wilson Building in the middle of campus (see campus map).