Completing the claim form

These detailed instructions are for submitting mitigating circumstances requests on MyStudentRecord. Make sure you have all the information and evidence required before completing your request as you won’t be able to make any changes once you’ve submitted online.

From Monday 13 November 2017 you can make mitigating circumstances requests online on MyStudentRecord (once you've logged in, click on the 'My Requests' tab).

MSR - My Requests

You should make a mitigating circumstances request no later than 7 calendar days after the assessment deadline or the date of a time-bound assessment or exam. If there are exceptional circumstances that stop you from making the request during this time frame, contact your department to let them know the circumstances.

We recommend that you complete your mitigating circumstances request (within the deadline) when you have all your evidence ready to upload with it. If you can't submit your evidence when you complete the form, you’ll need to explain why and send the evidence to us afterwards by email.

The Advice Service (formerly the Education Unit) in the Students' Union can help you complete the form and work through the process with you.


The first section includes information about you including your student number, your course and any declared disabilities.

You’ll need to enter the date/s that will be affected because of your mitigating circumstances. Then you’ll need to select all assessments and exams that are affected during this time. Please be sure to select the correct assessment. If you’re not sure, speak to your department.


The next section asks you to tell us how the assessment was (or will be) affected, what has happened to you, how it was beyond your control and what negative impact this had on your ability to undertake the assessment on time.

Within this section you also need to upload your evidence. It must be in English. If you are not submitting evidence you must indicate why, using one of the tick boxes in this section. Any evidence provided after submitting the form should emailed to your department.

3. The form includes a section to tell us whether you were absent from timetabled events during the affected period by ticking a box. Completing this lets your department know when and why you were absent.