Go live support

Information and supporting documentation for staff impacted by process changes implementing at the start of 2017/18 academic year.

Several project are implementing process changes at the start of (and throughout) the 2017/18 academic year. Our project teams have set up shared email groups and Yammer groups for staff to use during this period. This page provides details of these and links to other useful information.

Our 'Personal Tutor Guide...to process changes for the 2017/18 academic year' provides key information about changes to attendance managementmitigating circumstances and course transfers.

ProjectKey ContactsSupporting information
Attendance Management

Business Project Manager: Steve Smith

Business Process Owner: Maire Gibbs-Jones

Progression Management - Course Transfers

Business Project Manager: Lisa Humphreys

Business Process Owner: Stacy Hall

  • coursetransfers@le.ac.uk - this email account is for professional services staff in academic departments responsible for course transfers. Completed application forms from students are automatically sent to this email account. This account is not for correspondence with students or the project team.
  • https://www.yammer.com/leicester.ac.uk/ - Course Transfer Experts is a closed group for course transfer experts to share knowledge, experience and ask for help. Contact Lisa Humphreys for any queries or to request access.
Progression Management - Mitigating Circumstances

Business Project Manager: Lisa Humphreys

Business Process Owner: James Donovan

  • mitcircs@le.ac.uk - this email account is for staff managing mitigating circumstances claims to send queries to the project team; these might be queries that are sensitive in nature and not for initial discussion with wider colleagues in the Yammer group. Once resolved, the nature (but not specifics) of the query may be shared with the Yammer group, so colleagues can share decision and outcome information which will be useful for other cases.

Further support

Visit the project web pages for more details about each project and full details of project team members and their contact details. We'll also be updating the project pages with training materials from the briefings sessions taking place during September and October.

  • If you have any training related questions (for any projects), please contact our Business Training Manager, Louise Hill
  • If you have any questions about communications (for any projects), including communication to staff and students and information on the website, please contact our Communications Manager, Claire McAteer

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