Contact Us

Student and Academic Services consists of a number of teams and service areas that provide support to students and staff across the University. Whilst our teams are diverse in what they do, our priorities and commitments collectively strive to deliver and improve upon an excellent student and staff experience.

Information and contact details for our teams and areas within Student and Academic Services can be found below.

For international calls use telephone prefix +44 116 | for national calls use telephone prefix 0116.

Offices and services in Student and Academic Services

Academic Registrar's Office

The Academic Registrar is the Head of the Division of Student and Academic Services.

Academic Registrar's website
Sally Achurch, PA +44 (0)116 252 2289

Career Development Service

Supports the academic, professional and personal development of students.

Located in the David Wilson Library and the Percy Gee Building.

Career Development Service website
Career Development Service staff list +44 (0)116 252 2004

Distance Learning Hubs

Responsible for the administration of distance learning students; 'Enable students to achieve their intended award/outcome'.

Located on the fifth floor of the Charles Wilson Building.

Distance Learning Hubs website
Arts, Humanities and Law Hub +44 (0)116 252 2903
Science and Engineering Hub +44 (0)116 252 2903
Social Science Hub +44 (0)116 252 3755

School of Business Hub

+44 (0)116 252 5649

Distance Learning Hubs staff list

Doctoral College Office

Responsible for the administration of postgraduate research student records (including PhD, MPhil, EdD, DSocSci, DClinPsy, PsychD, DEng).

Doctoral College Office Website +44 (0)116 229 7666


Provides general oversight and support for the University's decision-making processes. This includes the operation of the committee system and its associated articles of governance, in particular the Charter, Statutes and Ordinances, and their supporting "good governance" policies.

Provides a secretariat function for bodies including Council, Court, Audit Committee and offers general guidance and advice for other committees outside its own immediate remit.

Located on the ground floor of the Fielding Johnson Building.

Governance Office website
Governance Office staff list +44 (0)116 223 1458



Designs, operates and co-ordinates the University's planning processes, monitors external trends and developments and provides data for evidence-based decision making.

Located in room 180 on the first floor of the Fielding Johnson Building.

Planning website
Planning staff list

Quality Office

Provides administrative and secretarial support for University committees and panels with particular responsibility for the management of the academic quality and standards of the University's teaching activity.

Located on the Ground Floor of the Fielding Johnson Building. Student visitors should report to the Fielding Johnson Building main reception.

Quality Office general enquiries +44 (0)116 252 2605/2537
Student academic appeals +44 (0)116 252 2605
External examiner correspondence
+44 (0)116 252 2605
Quality Office staff list

Student Services Centre

Responsible for the administration of undergraduate and postgraduate students.

Located in the Student Services Centre on the Ground Floor of the Charles Wilson Building.

Student Services Centre general enquiries
References Requests:
Transcripts/certificates Purchase: University online shop
Student Services Centre staff list +44 (0)116 252 2448

Examinations, Timetabling and Room Bookings

Examinations +44 (0)116 252 2290/2291
Timetabling +44 (0)116 252 5006
Room Bookings +44 (0)116 252 2274/7628/7629

Student Records Office

Responsible for the administration of undergraduate, taught postgraduate, Erasmus, Foundation and ELTU students; the collection of module specifications, marks and progression/award results; and the HEAR.

Student Records +44 (0)116 229 7300

Sport and Active Life

Manages the University's sports facilities.

Located in 40 Manor Road, Oadby.

Sport and Active Life website
Sport and Active Life staff list +44 (0)116 223 1500

Strategic Planning and Performance

Provides a central point of leadership, support and co-ordination for cross-institutional strategic activities, including Task and Finish group work.

Strategic Planning and Performance website

Student Lifecycle Change Programme

The programme consists of a series of projects to improve the services underpinning the quality of the student experience, the operational efficiency of the academic administration across the full students' lifecycle experience.

Located at 106 New Walk.

Student Lifecycle Change Programme website
Student Lifecycle Change Programme staff list

Student Support Services

Provides a fully integrated development and support service for University of Leicester students. Services include:

  • AccessAbility
  • Health and Wellbeing
  • Student Counselling and Wellbeing
  • Student Welfare Services
Support Services website

Student complaints

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