About the Division

Student and Academic Services consists of a number of teams and service areas that provide support to students and staff across the University. Whilst the division's teams are diverse in what they do, their priorities and commitments collectively strive to deliver and improve upon an excellent student and staff experience.

As Academic Registrar, Louise Masterman has overall responsibility for the effective operation of student-facing services, including Academic Administration, Graduate School Office, Careers and Graduate Outcomes, Sports and Active Life and Student Support Services. She is responsible for the University’s teaching quality frameworks and regulations, working closely with the Pro-Vice Chancellor (Education).

Email: acadregistrar@le.ac.uk

Information and contact details for teams and areas within Student and Academic Services can be found below.

For international calls use telephone prefix +44 116 | for national calls use telephone prefix 0116.

Offices and services in Student and Academic Services

  • Graduate Outcomes and Placements

Business Change

Responsible for improving process within the University by working with different teams and departments.

Business Change website continuousimprv@le.ac.uk +44 (0)116 252 5231

Career Development Service

Supports the academic, professional and personal development of students.

Located in the Charles Wilson Building

Careers Development website studentservices@le.ac.uk +44(0)116 252 2448

Distance Learning Team

Responsible for the administration of distance learning students; 'Enable students to achieve their intended award/outcome'.

Located on the fifth floor of the Charles Wilson Building.

Distance Learning Study Team (all courses except School of Business)
dlstudy@le.ac.uk +44 (0)116 252 2903

School of Business Team


+44 (0)116 252 5649

Doctoral College Office

Responsible for the administration of postgraduate research student records (including PhD, MPhil, EdD, DSocSci, DClinPsy, PsychD, DEng).

pgresearch@le.ac.uk +44 (0)116 229 7666

Quality Office

Provides administrative and secretarial support for University committees and panels with particular responsibility for the management of the academic quality and standards of the University's teaching activity.

Located on the Ground Floor of the Fielding Johnson Building. Student visitors should report to the Fielding Johnson Building main reception.

Quality Office general enquiries qualoffice@le.ac.uk +44 (0)116 252 2605/2537
Student academic appeals academic.appeals@le.ac.uk +44 (0)116 252 2605
External examiner correspondence extexaminers@le.ac.uk
+44 (0)116 252 2537

Sport and Active Life

Manages the University's sports facilities.

Sport and Active Life website sport@le.ac.uk +44(0)116 223 1500

Student Records Office

Responsible for the administration of undergraduate, taught postgraduate, Erasmus, Foundation and ELTU students; the collection of module specifications, marks and progression/award results; and the HEAR.

studentrecords@le.ac.uk +44 (0)116 229 7300

Student complaints

See our student complaints procedure.

studentconduct@le.ac.uk +44(0)116 252 2605

Student Services Centre

Responsible for the administration of undergraduate and postgraduate students.

Located in the Student Services Centre on the Ground Floor of the Charles Wilson Building.

Student Services Centre general enquiries studentservices@le.ac.uk +44(0)116 252 2448
References Requests: studentservices@le.ac.uk
Transcripts/certificates Purchase: University online shop

Student Support Services

Provides a fully integrated development and support service for University of Leicester students. Services include:

  • AccessAbility
  • Health and Well-being
  • Student Counselling
  • Student Welfare Services
Support Services website studentservices@le.ac.uk +44(0)116 252 2448

Timetabling, Examinations and Room Bookings

Responsible for the scheduling academic timetables, scheduling and delivery of examinations, and room bookings operations across all University campuses.

Timetabling website timetabling@le.ac.uk +44 (0)116 252 5006/7628/3805/1721
Examinations website exams@le.ac.uk +44 (0)116 252 2290/2291
Room Booking website roombookings@le.ac.uk +44 (0)116 252 2274/7629

Share this page:

Find Us

You can use the campus map to help you find our offices.

Staff Sharepoint

University staff should visit our Staff Sharepoint pages for more information on individual teams within the Student and Academic Services division and for the latest updates relating to COVID-19.