Phone calls

There are currently no charges to departments for phones calls, with the exception of Intercall conference calls. All calls are monitored by IT Services on a monthly basis and any excessive use will be charged to departments.

Telephone extensions

If you require an additional phone extension you should contact the IT Service Desk on 0116 252 2253 or email The Service Desk will organise for a contractor to install a new phone cable. The cost of the installation will charged to your department.

Personal calls

A Personal phone call policy came into force in January 2014 which states "With the exception of an emergency, personal calls should not be made or received via University landlines." Also at this time, the facility to make personal calls using University phones and have charges billed to individuals will be withdrawn.

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Ask for Ismail Patel


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