Group working

Call pickup groups and Hunt groups allow you to answer a call that comes in on a directory number other than your own. When you hear an incoming call ringing on another phone, you can redirect the call to your phone by using this feature.

Group pickup

A group pickup allows you to answer a call ringing on another extension in your group by entering a short code.

  1. Press OK to select Pickup call
  2. Pick up the handset
  3. You will be connected to the caller

Hunt groups

  • A hunt group is the method of distributing phone calls from a single telephone number to a group of several phone lines
  • A hunt group relies on a process where calls are always delivered to the lowest numbered available line
  • Hunt group calls are always delivered to the first line, unless it is busy then the second, third, and remaining lines are considered in sequence

Need help?

Contact the IT Service Desk on 0116 252 2253 or email to setup a phone group.

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