Call diversion

A call divert enables you to forward or redirect incoming calls to an alternate office, mobile number, or directly to voicemail.

When call divert is enabled, the phone does not ring at the original number of the incoming call, but rather only at the locations the call had been diverted to.

Divert calls to another extension permanently

This enables all calls to be routed to another extension on a permanent or long term basis. Call Diversion can be set up only from your own extension, redirected only from the extension to which it is currently diverted, or cancelled. For example a PA might take messages on behalf of their manager.

Conditional diversion

Conditional diversion can allow calls directed to one telephone to be answered on the other when the first is engaged or unattended.

To set up permanent or conditional call diversions contact the IT Service Desk.

How to divert a call

If you are unable to take a call and need to divert it to an alternative extension, voicemail or a mobile number, you can Deflect the call.

  1. Use the arrow keys to select Deflect. Press OK.
  2. Enter the extension to divert the call to (e.g. enter 1700 to divert to voicemail). Press OK.

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