Error occurred while retrieving the document from the storage token

Issue

Some instances of this error have been seen when trying to open certain Web Intelligence reports.

Error

Storage token error

Workaround

This is a known issue which is due to be resolved in the future Service Pack update, SP5 Patch 4.

The current work around is to make sure your Preferences are set to the following:

  • Select Preferences from the header panel
  • Select Web Intelligence
  • Select Applet

  • Select Save and Close
  • Close down any tabs already open for the report
  • Open the report again

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