Known issues

Mozilla Firefox

Can't send a reply because send button does not show

There is a known issue when using the Firefox web browser to send an email/reply to an email when using Student email.

Symptom

When creating a new email using the New email buttonoption, the SEND, DISCARD and INSERT buttons are hidden:

New email buttons not visible

Resolution

There are three workarounds which can temporarily solve this issue:

  • Minimise the web browser window, then maximise it again
    Firefox minimise the window
  • Hide the Add-on Bar: Right click on the top bar and untick Add-on Bar
    Hide the Addon bar
  • Adjust the screen zoom until the buttons reappear

By completing any of the above options the SEND, DISCARD and INSERT buttons will reappear:

New email buttons visible

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