The password for your University IT account controls access to all University IT facilities. You must not share your password with anyone.

You can change or reset your password at any time. However if you change or reset your password, you won't be able to change it again for 24 hours. This includes if the IT Service Desk have reset you password on your behalf.


Choose a secure password

It is important that you choose a secure password, for the safety of your information and access to University systems.

Keep your password safe

To protect the information in your University IT account from unauthorized access:

  • Staff are required to change their password every three months, in line with the University Information Security Policy (ISP-19)
  • Do not share your password with anyone. Except in the case of a shared departmental account, you should never disclose you passwords to anyone. No one from IT services will ever ask for your password.
  • Do not write down your password
  • Do not let anyone see you type your password
  • Remember to log off. Do not leave a PC without first logging off. Check that you have logged off before you leave the PC.

If you receive a phone call or an email from any organisation asking you to send or type in your username or password do not do this. Please report this to the IT Service Desk. IT Services will never ask for your password.

Change your password

You can change your password at any time:

Forgotten your password

If you have forgotten your password, you can reset it provided you have set your password reset answers.

Set your password reset answers

In order to reset your password online you should set your password reset questions.

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