FAQ

Frequently Asked Questions about IT at the University.

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All Frequently Asked Questions

Title
Can I create a support request on behalf of someone else?
Can I have an IT account if I am not a student or staff member?
Can I make a call during a power failure?
Can I program keys to dial numbers that I use frequently?
Can I use Google and other password safes?
Find your PC ID
How can I access a directory for stored phone numbers through my handset?
How can I change the screen brightness on my handset?
How can I check the status of calls to the IT Service Desk?
How can I customise the quick access toolbar?
How can I edit files with Emacs from a Linux system on the RFS?
How can I ensure security when exchanging files with external collaborators
How can I find out how long files are retained?
How can I find out how much data I can send and receive?
How can I install a program?
How can I install extensions on Google Chrome?
How can I make a personal call?
How can I make eduroam my default wifi network (Mac)?
How can I move files on the X: drive
How can I navigate through files and folders?
How can I reset my password?
How can I restore accidentally deleted data?
How can I see how much space I am using in my Research File Store folder?
How can I send data containing personal or sensitive information?
How can I send files to multiple recipients?
How can I send multiple files at the same time?
How can I take better notes in lectures and meetings?
How can I use a student printer if staff printers are unavailable?
How do I access courses missing from my list?
How do I access the Research File Store off-campus?
How do I access the Research File Store using Eduroam wi-fi?
How do I acknowledge use of the HPC facilities in research publications?
How do I add a folder as a favourite?
How do I amend my personal details?
How do I automatically connect to eduroam wifi rather than The Cloud?
How do I clone my phone?
How do I control when updates are installed?
How do I create a new Blackboard course site?
How do I create a web link into my course site?
How do I create shortcuts to programs in Windows 10?
How do I deny access to user(s) for a specific directory or folder?
How do I find a telephone number?
How do I find out costs of data storage for a project funding proposal?
How do I find out when HPC service days occur?
How do I find out who is calling me?
How do I fund the Research File Store?
How do I get emails from Blackboard?
How do I get my home directory increased? I need more space.
How do I give access to other people?
How do I link to Library resources from within Blackboard?
How do I log in with two-factor authentication? NoMachine is asking for this
How do I login to Blackboard?
How do I login with NX / NoMachine? My attempts fail.
How do I make a conference call?
How do I provide an end date when my research doesn't have an end date?
How do I relocate with my phone?
How do I report a problem with Blackboard?
How do I request a new headset?
How do I request access to the Research File Store?
How do I request database and application hosting services?
How do I request more space?
How do I run an interactive process? My process was killed.
How do I run my job that's showing as Blocked or Deferred?
How do I run my job? It started but only ran for a minute.
How do I run my job? There is no output and no errors were reported.
How do I set up my account so the modules I always need are loaded automatically?
How do I solve a problem on my digital phone?
How do I solve problems with course contents?
How do I stop seeing a green screen when using NX / NoMachine?
How do I take a screenshot
How do I transfer my bookmarks from Firefox to Google Chrome?
How do I understand how my job is prioritised?
How do I upload large files?
How do I use an analogue headset with my digital phone?
How do I use an application that's been installed? I get a message saying "command not found"
How do I view thumbnails of pictures?
How long can I keep my student account?
How long does it take to get an account?
I am a Graduate Teaching Assistant why do I have a second University IT account?
I am finishing one course but coming back to do another course what happens to my University IT account?
I am having problems with my ID Card, what should I do?
I am leaving/retiring, what do I need to do with my University IT account?
I am resitting without residence or I have temporarily withdrawn from my course, can I keep my Library or computing access?
I have moved to another department do I need to change my University IT account?
I work in MRC Toxicology or the Students Union, why do I have an external account?
I'm a student, how do I register for a University IT account?
I’m both a student and a member of staff – do I really need two IT accounts?
I’ve completed my studies and becoming a member of staff. Can I keep my old account?
What are critical essential and emergency phones?
What is a pick up group?
What is available when using University wifi?
What text phones and hearing loops are available?
What types of traffic are permitted?
Why am I returned to the login page when I try to login to Office 365 services?
Why do I need to change my password every 90 days?

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