Frequently Asked Questions about IT at the University.


Enter a phrase or a question to search the Frequently Asked Questions:


Choose a topic to locate the answer you are trying to find:

All Frequently Asked Questions

Can I create a support request on behalf of someone else?
Can I have an IT account if I am not a student or staff member?
Can I make a call during a power failure?
Can I program keys to dial numbers that I use frequently?
Can I use Google and other password safes?
Find your PC ID
How can I access a directory for stored phone numbers through my handset?
How can I change the screen brightness on my handset?
How can I check the status of calls to the IT Service Desk?
How can I customise the quick access toolbar?
How can I edit files with Emacs from a Linux system on the RFS?
How can I ensure security when exchanging files with external collaborators
How can I find out how long files are retained?
How can I find out how much data I can send and receive?
How can I install a program?
How can I install extensions on Google Chrome?
How can I make a personal call?
How can I make eduroam my default wifi network (Mac)?
How can I move files on the X: drive
How can I navigate through files and folders?
How can I reset my password?
How can I restore accidentally deleted data?
How can I see how much space I am using in my Research File Store folder?
How can I send an email to lots of people?
How can I send data containing personal or sensitive information?
How can I send files to multiple recipients?
How can I send multiple files at the same time?
How can I share files with other people?
How can I take better notes in lectures and meetings?
How can I use a student printer if staff printers are unavailable?
How do I access courses missing from my list?
How do I access the Research File Store off-campus?
How do I access the Research File Store using Eduroam wi-fi?
How do I acknowledge use of the HPC facilities in research publications?
How do I add a folder as a favourite?
How do I amend my personal details?
How do I automatically connect to eduroam wifi rather than The Cloud?
How do I clone my phone?
How do I control when updates are installed?
How do I create a new Blackboard course site?
How do I create a web link into my course site?
How do I create shortcuts to programs in Windows 10?
How do I deny access to user(s) for a specific directory or folder?
How do I find a telephone number?
How do I find out costs of data storage for a project funding proposal?
How do I find out when HPC service days occur?
How do I find out who is calling me?
How do I fund the Research File Store?
How do I get emails from Blackboard?
How do I get my home directory increased? I need more space.
How do I give access to other people?
How do I link to Library resources from within Blackboard?
How do I log in with two-factor authentication? NoMachine is asking for this
How do I login to Blackboard?
How do I login with NX / NoMachine? My attempts fail.
How do I make a conference call?
How do I provide an end date when my research doesn't have an end date?
How do I relocate with my phone?
How do I report a problem with Blackboard?
How do I request a new headset?
How do I request access to the Research File Store?
How do I request database and application hosting services?
How do I request more space?
How do I run an interactive process? My process was killed.
How do I run my job that's showing as Blocked or Deferred?
How do I run my job? It started but only ran for a minute.
How do I run my job? There is no output and no errors were reported.
How do I set up my account so the modules I always need are loaded automatically?
How do I solve a problem on my digital phone?
How do I solve problems with course contents?
How do I stop seeing a green screen when using NX / NoMachine?
How do I take a screenshot
How do I transfer my bookmarks from Firefox to Google Chrome?
How do I understand how my job is prioritised?
How do I upload large files?
How do I use an analogue headset with my digital phone?
How do I use an application that's been installed? I get a message saying "command not found"
How do I view thumbnails of pictures?
How long can I keep my student account?
How long does it take to get an account?
I am a Graduate Teaching Assistant why do I have a second University IT account?
I am finishing one course but coming back to do another course what happens to my University IT account?
I am having problems with my ID Card, what should I do?
I am leaving/retiring, what do I need to do with my University IT account?
I am resitting without residence or I have temporarily withdrawn from my course, can I keep my Library or computing access?
I have moved to another department do I need to change my University IT account?
I work in MRC Toxicology or the Students Union, why do I have an external account?
I'm a student, how do I register for a University IT account?
I’m both a student and a member of staff – do I really need two IT accounts?
I’ve completed my studies and becoming a member of staff. Can I keep my old account?
I’ve received an 'Undeliverable’ email notification, what does this mean?
What are critical essential and emergency phones?
What is a pick up group?
What is available when using University wifi?
What support do you provide for PAs?
What text phones and hearing loops are available?
What types of traffic are permitted?
Why am I returned to the login page when I try to login to Office 365 services?
Why can't I access University emails on my phone?
Why can't I see all my emails in a folder in Outlook?
Why can't I update the members of Email Distribution Groups?
Why do I need to change my password every 90 days?

Share this page:

Contact us

IT Service Desk

Report an issue or make a request


In person:

Opening hours:
Mon - Fri 8.30am - 5.00pm

0116 252 2253
Ask for Ismail Patel


Teaching room help

Instant help:
0116 252 2919
Search IT Help