The way that you reset your password has changed

We have improved security and changed the way that we handle requests for password resets from members of staff who have forgotten their password.

We will be using the Self Service Password Reset tool, which is a much more secure method for recovering passwords. Alternative methods rely on other proof of identity (University ID card) or contact details that you have provided in advance. In this case, we can contact you confidentially in a way that you have controlled.

What changes have been made?

It is no longer possible for staff to contact the IT Service Desk and ask for a password reset. The IT Service Desk do not hold strong enough security information to use during these calls to be certain that a caller is the member of staff they say that they are.

Ensure that you have set your answers using the online tool so that you can use these to reset your password in future.

What are the alternatives?

If you are unable to use the tool you and are on campus, you will be able to visit the Help Zone in the David Wilson Library to reset your password in person. You must show your University ID.

If you are unable to use either of these methods then we will call you back on the mobile telephone number you have registered with the University on Employee Self-Service and reset your password. Please ensure that the telephone number registered is correct.

Need IT help?

For more information about Password Resets, visit Reset your password on the IT Help website.

Find out more about IT Services including training and help at or contact the IT Service Desk on 0116 252 2253.

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