Update your mobile devices and personal laptop when you change your password

When you change your University IT account password, you should also update the password on any mobile phones, tablets and personal laptops you use.

If you use eduroam wifi, University email or anything that requires your University IT account password you should update your password on these devices as you change your password. You should update these devices promptly after you change your password. Otherwise, your IT account may become locked, as some devices will repeatedly attempt to connect with your old password until you change it.

If your IT account is locked out, you can wait 30 minutes for it to automatically unlock, so you don’t need to call the IT Service Desk. You should remove the connection on all devices before you update your password, if you want to prevent your IT account being locked out.

Need IT help?

Visit the password pages on the IT Help website for more information or see the new 90 day password policy news item.

Contact the IT Service Desk on 0116 252 2253 or via email at ithelp@le.ac.uk. Please make urgent queries by telephone.

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