Service Status

Beware of phishing emails

Staff and students have recently received spam and phishing emails. You should not click on the link within these emails. We offer some tips for how to spot a legitimate email from the University.

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IT Service Desk staff meeting - Friday 30 June 2017 3.30pm - 4.30pm

A staff meeting is held every other Friday afternoon for an hour. You will not be able to contact the IT Service Desk during this time.

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eduroam wifi security certificate update - Tuesday 27 June 2017

On Tuesday 27 June 2017 we will be updating the security certificate used when connecting to the University eduroam wifi network.

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High Performance Computing maintenance – Unavailable Wednesday 28 June 2017 8am – 6pm

ALICE and SPECTRE will be unavailable on Wednesday 28 June 2017 between 8.00am and 6.00pm due to essential maintenance. You will not be able to use ALICE and SPECTRE during this time.

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CANCELLED: Work affecting all University Telephones – Tuesday 20 June 2017 6.00pm - 11.00pm

The maintenance which is due to occur tonight, Tuesday 20 June 2017, has been cancelled due to necessary preparations for the maintenance not being able to be carried out. We apologise for any inconvenience that this may have caused.

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University response to UCL cyber-attack

We have been made aware of a ransomware attack on University College London which affected their personal and shared drives yesterday, Thursday 14 June 2017. We have not been affected by this attack, however, IT Services have been monitoring the situation and have taken measures to minimise risk.

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Update: Disruption to University Computers

We have been experiencing a period of stability, therefore we have closed this incident and will continue to monitor performance.

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Last order date for Computer equipment - Wednesday 28 June 2017

As the end of the financial year approaches, IT Services would like to remind staff, considering spend on computers, of the last order dates to guarantee delivery to site by 31 July 2017.

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University response to global cyber attack

As reported in the national media a large number of organisations globally suffered a ransomware attack on Friday. This attack was focused on vulnerabilities in the Windows operating system.

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Setup a PIN to access Microsoft apps on your mobile device

As part of the OneDrive launch and to ensure your University data is secure, staff and postgraduate researchers will now need to setup and use a PIN when they use Microsoft apps on a mobile device. This affects apps that are currently in use like Yammer and Skype for Business.

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Apple product delivery delays

The University has recently experienced delays whilst ordering Apple products from the selected supplier. IT Services and the Procurement Unit have now selected another reseller.

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Network Maintenance throughout February and March

Important maintenance is required to the University network which began on Tuesday 14 February 2017 and will continue throughout February and March. You may notice brief interruptions to the network and wifi (e.g. access to the Internet) during 7.00am and 9.00am in University buildings on Tuesday mornings.

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