IT Operations

Purpose: ‘Keep the IT infrastructure running well’
Expert on: Diagnosis of problem root causes, large scale systems management, event management, access control, security management
Process managers for: Software licenses, Change management, Release management and Problem management

The IT Operations Manager reports to the Deputy Director of Service Delivery.

The team:

  • Is responsible for all the daily operations, preventative maintenance, upgrades, reactive support and developments necessary to manage the IT Infrastructure and major business applications. It safeguards the stability of the entire production environment across four Data Centres and a distributed network spanning the University campus. Where applications are externally hosted, it is responsible for the daily management of the appropriate external supplier.
  • Play a key role in projects which will upgrade, enhance or otherwise impact the infrastructure, ensuring that systems are designed to be manageable, secure, robust and supportable, and can be smoothly transitioned into operation.
  • Sits at the heart of the service. It works closely with the Service Desk to enhance the first time fix rate as far as possible and provides second and third line support for issues that take longer to resolve. The team works extremely closely with members of several other teams, particularly those in Infrastructure Services, Messaging and Collaboration Services, and Application Services and is knowledgeable across the full range of technologies, systems and applications managed by IT Services. This includes data and voice networking, firewalls, servers (LINUX and Windows), storage and backup, High Performance Computing, the managed Windows environment (AD, Exchange, FIM etc.), unified communications platforms, the Virtual Learning Environment, Web Content Management and the major corporate information systems. It retains specialists in all of these areas.
  • Meet the team

    David Anthony Ian Dickens

    IT Operations Manager


    Voice Services

    Rob Anderson Rob Anderson

    Voice Services Manager


    Maxine GunningMaxine Gunning

    Voice Services Specialist


    Jugjit Kairo Jugjit Kairo

    Senior Support Engineer


    Change and Release

    Raj Patel

    Shailet Patel

    Change and Release Manager


    Infrastructure Support

    Sue Preston

    Rakesh Sahins

    Infrastructure Support Lead


    Robert Dickens Robert Dickens

    Senior Support Engineer


    Chris Hayes Chris Hayes

    Network Specialist


     Paul Measom

    Paul Measom

    Support Engineer


    Application Support

    Andrew Molloy

    Anthony Ludlow

    Application Support Lead

    Stuart GibsonStuart Gibson 

    Application Support Analyst (Identity Management)


    Andrew Molloy Andrew Molloy

    Application Support Analyst


    Feroza BodhaniyaFeroza Bodhaniya

    Application Support Analyst

    Christian SemmensChristian Semmens

    Application Support Analyst (Linux & HPC)

    Female silhouette

    Hazel Smith

    Application Support Analyst (Linux & Web)

    Karl Sears

    Karl Sears

     Application Support Analyst


    Raj Patel Raj Patel

    Senior Application Support Analyst

    Lizzie Yorke

    Application Support Analyst - Learning & Teaching

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