Purpose: ‘Understand my needs and how IT could help me’
Experts on: Customer relationship management; business change management; Student records management and business processes.
Process managers: Service Levels, Service Catalogue, 8Q Rolling Plan

This team reports to the Deputy Director of Business Partnering and Portfolio Management.

The team:

  • Embodies the partnership relationship that IT Services aims to have with the University. The team works with customers to generate value for the institution. It challenges them to define their strategic purpose and requirements precisely and questions whether all necessary success factors are in place before committing IT resources. It filters out demand which is poorly justified, and promotes initiatives for which there is a strong strategic case. Once requirements are well qualified and clearly understood, it works closely with the Chief Architect to ensure that proposed technical solutions are sound.
  • Has an excellent understanding of how customers of IT Services depend on IT, their plans and strategies and what matters to them.
  • Builds strong relationships with key stakeholders, constantly advocates on their behalf and challenges the rest of IT Services to develop services that bring value to teaching, learning, research and the effective operation of the University.
  • Works closely with technical leaders within IT Services to understand the capability and potential of new technologies, and then ‘sells’ these to clients explaining how they could be exploited to add value.
  • Represents the needs of IT Services to its customers when preventative maintenance and upgrade activity needs to be planned.

Meet the team

Richard Lewis-KoRichard Lewis-Ko

Head of Portfolio


IT Business Partners

Edward MattsEdward Matts

Senior IT Business Partner

Female silhouetteKavita Navekar

Senior IT Business Partner

Dan Porter-BrownDan Porter

Senior IT Partner - Estates and Campus services


IT Services Key Business Events

James Mostyn James Mostyn

IT Services Key Business Events Manager


IT Communications

Mark HarrisonMark Harrison

IT Communications Specialist

College IT Teams

College IT teams deal with specialist IT requests within Colleges. The teams improve coordination and IT service resilience across the Colleges, and develop a clearer working partnership with IT Services.

Jitin Liladhar Jitin Liladhar

College IT Team lead
College of Life Sciences

See the full team list

Andrew Myers

Andrew Myers

College IT Team lead
College of Science and Engineering

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