Process ownership


Owned by

Managed by

Application portfolio management

Head of Application Services

Application Services

Capacity & Availability management

Head of Infrastructure Services

Infrastructure Services

Change, Release & Deployment, & Problem management

Manager, IT Operations

IT Operations

Service Asset and Configuration management

Manager, IT Operations

User Devices (for client)

IT Operations (for infrastructure)

IT Service Continuity management

IT Continuity Manager

IT Operations


Chief Architect

Solution Design Authority

Incident management & service request fulfilment

Manager, Service Operations

IT Service Desk

Project, Programme and Portfolio management

Manager, Service Support Office

Portfolio & Project Management Office

Quality management and testing

Manager, Development Services

Development Services

Service Catalogue & Service Level management, Software Licence management, Rolling 8Q Plan

Head of Partnering


Supplier management

Deputy Director, IT Solutions

Supplier managers as nominated for each strategic supplier

Information security management

Director Information Assurance Services

Information Assurance Services

IT Operations

Solution Design Authority

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