Process ownership

Processes

Owned by

Managed by

Application portfolio management

Manager, Application Services

Application Services

Capacity & Availability management

Manager, Infrastructure Services

IT Infrastructure

Change, Release & Deployment, & Problem management

Manager, IT Operations

IT Operations

Service Asset and Configuration management

Manager, Service Operations

User Device Support (for client)

IT Operations (for infrastructure)

IT Service Continuity management

IT Continuity Manager

IT Operations

Architecture

Chief Architect

Solution Design Authority

Incident management & service request fulfilment

Manager, Service Operations

IT Service Desk

Project, Programme and Portfolio management

Manager, Service Support Office

Service Support Office

Quality management and testing

Manager, Development and Integration

Development and Integration

Service Catalogue & Service Level management, Software Licence management, Rolling 8Q Plan

Manager, Partnering

Partnering

Supplier management

Deputy Director, IT Solutions

Supplier managers as nominated for each strategic supplier

Information security management

Director Information Assurance Services

Information Assurance Services

IT Operations

Solution Design Authority

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