Background

IT Services was established in January 2007 by the current Director of IT by merging a range of previously fragmented organisations.

The emphasis was initially on the creation of an effective, customer focussed organisation with an appropriate governance framework, ITIL based service support disciplines and project and portfolio management processes.

The focus then shifted to modernising the IT infrastructure, widening the service portfolio to provide comprehensive support to all areas of University (particularly to underpin research activity) and implementing the standards and service management tools needed to deliver service to 23,000 students and 4,000 staff in a cost effective manner.

The goal now is to be perceived by all as the institution’s trusted IT partner

With this infrastructure modernisation programme substantially complete IT Services is ready to move to the next stage in its development. The goal now is to be perceived by all as the institution’s trusted IT partner.

We aim to help researchers do more effective research and students derive more value from their University experience. We aim to play a leadership role in business process transformation. In these various ways, we will create value for the University rather than simply serve it.

A key step in realising this goal has been to develop the first institutional IT Strategy. This envisages IT Services scaling up its operation so as to provide for the majority of needs across all departments, even those which have historically employed their own IT professionals (mainly within the college of Science and Engineering and the college of Medicine, Biological Sciences and Psychology).

The aim is for all IT professionals to be treated as part of a single team and IT Services was reorganised in January 2013 to facilitate this and prepare for the next challenging phase of development.

Share this page: