News from IT Services

Here you will find all the latest news from IT Services. It includes information on maintenance and current problems.

IT Service Desk staff meeting - Friday 17 November 2017 3.30pm - 4.30pm

A staff meeting is held every other Friday afternoon for an hour. You will not be able to contact the IT Service Desk during this time.

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Multiple systems unavailable: Monday 4 December - Thursday 7 December 2017

Essential maintenance is scheduled to upgrade the University’s Identity Management System, between 8am on Monday 4 December and 5pm on Thursday 7 December 2017. During this period, multiple systems reliant on the software and hardware will be unavailable. Therefore, you are advised, where possible, to undertake activities affected outside of this period.

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IT Self Service maintenance – brief disruption Tuesday 21 November 2017 7.30am – 12 Noon

The ‘Make a Request’ part of IT Self Service may be intermittently unavailable on Tuesday 21 November 2017 between 7.30am until 12 Noon, whilst maintenance is carried out. You can still report an issue using IT Self Service, but you should avoid making a request during this time.

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Upgrade your University Mac to MacOS Sierra

If your University Mac is running OS X Yosemite (v10.10.x) you should upgrade to macOS Sierra soon as possible, as Yosemite will not be supported soon. You can use Mac Self Service to upgrade if you are on the Mac Assurance Service. macOS High Sierra is not recommended whilst testing is carried out.

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Proposed teaching software for academic year 2017-18

Student PCs are due to be upgraded to Windows 10 in the summer. The proposed list of programs that will be installed on student University PCs or will be available for students to use, has been released. Let us know if you have any concerns that might affect your teaching.

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