‘blue screen’ error message appears on University staff laptop
Contact the IT Service Desk if you see an error message when you open or save a file on a University staff laptop.
Symptom
When opening or saving a file on a University staff laptop you may receive an error message (commonly called a Blue Screen of Death or BSOD) like this:
Error message
Stop code: RDR FILE SYSTEM
What failed rdbss.sys
What do I need to do?
- Your PC will restart after the error message information has been collected
- Report an issue using IT Self Service or email ithelp@le.ac.uk
Why
We need to provide a supplier more information about the number of incidents and what’s causing the issue.
Need IT help?
Contact the IT Service Desk on 0116 252 2253 or use the IT Self Service to make a request or report an issue.
