‘blue screen’ error message appears on University staff laptop

Contact the IT Service Desk if you see an error message when you open or save a file on a University staff laptop.

Symptom

When opening or saving a file on a University staff laptop you may receive an error message (commonly called a Blue Screen of Death or BSOD) like this:

Error message

Stop code: RDR FILE SYSTEM

What failed rdbss.sys

RDR File System BSOD error message

What do I need to do?

Why

We need to provide a supplier more information about the number of incidents and what’s causing the issue.

Need IT help?

Contact the IT Service Desk on 0116 252 2253 or use the IT Self Service to make a request or report an issue.

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