Beware of phishing emails

There is a continuing trend of phishing emails being sent to University staff and students.

Voicemail message hoax

You may have received an email on Friday 2 November 2018, which suggests you have received a voicemail message. It asks you to login to a website to listen to it and validate your account by entering your University IT account details.

This externally hosted website is a hoax and has been design to look like the Blackboard login page. Some staff have entered their details into this website, which led their IT account to be compromised and further phishing emails being sent from their email account.

You should be cautious of emails that ask you to do things out of the ordinary. If you are unsure if an email is legitimate, follow the steps you would normally take, rather than the instructions in the email.

In the case of voicemail, you will see a notification on your desk phone and receive an email with the voice message attached. You can then listen to the message on your computer, without needing to login.

We will never ask you for your password or login details

Look for ‘University of Leicester’ in the address bar

Many University websites now display ‘University of Leicester’ in the address bar, so that you can tell if it is legitimate University website. Work is continuing to ensure all University websites display this.

Browser bar 'University of Leicester' Internet Explorer

Internet Explorer on Windows 7

Browser bar 'University of Leicester' Google Chrome

Google Chrome on Windows 10

What do I need to do?

  • Continue to be vigilant
  • If you receive a suspicious email delete it immediately
  • If you do click on a link within an email and are asked to login to a system you weren’t expecting (e.g. Blackboard instead of voicemail), or you are unsure whether the site is genuine, do not enter your details and close the webpage immediately
  • It is no longer necessary to email the IT Service Desk if you have received a message which appears to be phishing. We are actively monitoring suspicious emails and blocking accounts that appear to be compromised.
  • See the beware of phishing information on the Information Assurance website, for advice on how to know if an email is legitimate

If you have already clicked on a link in a suspicious email and think your account may be compromised, you should change your password immediately. Then call the IT Service Desk on 0116 252 2253 who will be able to help you further.

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