Issues affecting the delivery of emails to IT Help
We are currently investigating an issue that is causing some staff and students to receive undeliverable messages when sending an email to the IT Service Desk via This is being dealt with as a high priority and we are working to resolve this issue as soon as possible.
IT Service Desk staff meeting - Friday 21 April 2017 3.30pm - 4.30pm
A staff meeting is held every other Friday afternoon for an hour. You will not be able to contact the IT Service Desk during this time.
University PC update schedule
A minor update is required to most University PCs over the next few months. During the update your screen may go blank or your icons may disappear temporarily. You may need to restart following any updates on a laptop. See the schedule for when your computer is due to be updated.
Prism 6 to be withdrawn from University PCs
The current license for Prism is due to expire on Sunday 30 April 2017. It is important to install the new supported version before this time to avoid any disruption to your work.
Updated: Issue with some Reflect lecture capture recordings
Following an issue which is affecting staff when they attempt to make a manual lecture capture recordings, a workaround is planned. Automatic recordings should not be affected and proceed as normal.
Do not download ‘OneClass’ Chrome Extension
The University have been made aware of a phishing email telling students and staff to download Google Chrome extension OneClass which steals their usernames and passwords. This extension is not supported by Blackboard or the University of Leicester. You should not install this extension.
Apple product delivery delays
The University has recently experienced delays whilst ordering Apple products from the selected supplier. IT Services and the Procurement Unit have now selected another reseller.
Network Maintenance throughout February and March
Important maintenance is required to the University network which began on Tuesday 14 February 2017 and will continue throughout February and March. You may notice brief interruptions to the network and wifi (e.g. access to the Internet) during 7.00am and 9.00am in University buildings on Tuesday mornings.
News from IT Services
Here you will find all the latest news from IT Services. It includes information on maintenance and current problems.
Login with your University IT account to access the News Archive

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