What should I do if I am unwell?

If you are unwell and need advice about minor ailments such as cold,
coughs and sore throats etc. you can:
• Call the telephone helpline NHS Urgent Care (NHS 111)
• Use NHS Choices
• Ask your local pharmacist

These services will help you self-treat yourself at home.
NHS 111 is a confidential 24 hour telephone helpline staffed by
expert nurses. By calling 111, you can speak to a nurse for advice
at any time day or night. If required there will be an interpreter to
provide advice in your own language.

NHS Choices is an internet site which provides information about
health services, a variety of conditions; contraception and advice if
you are not feeling too good (even for things like a hangover). It also
has details of major self-help groups and can be accessed at

Pharmacists can give you advice about how to deal with a range
of minor illness without having to make an appointment. This advice
includes what medication you could take to help. You can ask the
pharmacist for advice even if you don’t buy anything.
Staff in all of the above services are trained to direct you to a doctor
if required.

If you are unwell and need to see a doctor you will need
to make an appointment with the health centre where you are
registered. If this is Victoria Park Health Centre you can telephone
01162 151105, go in person or make the appointment over the
internet (this requires additional registration in advance). Opening
times for Victoria Park Health Centre can be found at

If you are not well enough to visit your doctor call the Health
Centre before 11am. The decision to make a home visit is made by
12 a doctor and is based on medical need. Having no transport is not a
valid reason for requesting a visit.

Where do I go if I need to see a GP when the health centre is closed?

111 is the number you should call for a GP appointment when your
GP practice is closed. You will be given an appointment to attend a
Walk in Centre or Urgent Care Centre.

You are also able to attend a Walk in Centre where you will be seen
by an experienced nurse without an appointment.
For more information on locations and opening times visit

What should I do if there is an emergency?

In the event of an emergency such as -:
• Severe breathing difficulties
• Unconsciousness
• Severe blood loss
• Suspected broken bones
• Severe chest pain
• A serious accident

You should go to the Accident and Emergency Department at the
Leicester Royal Infirmary.

An ambulance should only be requested for cases which are life
threatening; if an ambulance is required, dial 999 (calls are free from
all telephones including mobiles).

If you are away from Leicester go to the nearest Accident and
Emergency Department.

What if I need health care away from Leicester?

If you travel away from Leicester for a short period of time you will be
eligible for NHS treatment wherever you go in the United Kingdom.

It is sensible to take your NHS card with you and if you need to see a
doctor for urgent care you can register as a temporary resident.
If you are travelling or studying abroad you may be eligible for free
treatment or treatment at a reduced rate throughout the European
Community. To obtain treatment you will need to have a European
Health Insurance Card (EHIC). More information can be found at

If you are a student from another country in the European Union
or European Economic Area you should obtain your EHIC card from
your home country and use this card if you require health care in any
country in the European Union.

All students are advised to have additional medical and travel
insurance when travelling anywhere abroad to ensure adequate cover
for all eventualities and repatriation.

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