What should I do if I am unwell?

If you think you have COVID-19 symptoms (a high temperature, new persistent cough, loss of smell or taste), do not go to the GP surgery/health centre, hospital or pharmacy. Please use the NHS 111 Online Coronavirus Service.

For anything else, you can get information and advice from the following sources:

  • NHS 111, a confidential 24 hour telephone helpline. You will be able to speak to a trained advisor at any time, day or night. If required, they can arrange for an interpreter who speaks your language.
  • The NHS website which has information about health conditions, services and tips for self-help.
  • Your local pharmacist who can give you advice on how to deal with a range of minor illness without having to make an appointment. It may include what medication you could take. You can ask for advice even if you don’t buy anything.

If you Need to See a Doctor

If you need to see a doctor, you should call the health centre where you are registered to ask for an appointment. For Victoria Park Health Centre, you can phone 0116 215 1105, go there in person, or make an appointment using their online booking system. Details can be found at www.victoriaparkhealthcentre.co.uk

What do I do if the health centre is closed?

You should call the 24 hour NHS helpline on 111 where a medical advisor will assess you and advise you on what to do.They may, for example, give you appointment at a nearby Walk in Centre.

In an Emergency

Call 999 for an ambulance if you or someone is experiencing a medical emergency such as severe breathing difficulties, unconsciousness, severe blood loss, suspected broken bones, severe chest pain, or a serious accident.

If you are able to, you can also go directly to the Accident and Emergency Department at the Leicester Royal InfirmaryIf you are away from Leicester, go to the nearest hospital with an Accident and Emergency Department.

What if I am away from Leicester?

If you are away for a short period of time, you can register at another health centre as a temporary resident. It is best to take your NHS card with you when you travel. If you are travelling abroad, make sure you have travel and medical insurance cover.

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Student Counselling and Wellbeing Service

The Student Counselling and Wellbeing Service  offers advice and information to students about mental health and wellbeing. We will be happy to meet with you to discuss your situation.


E-mail us

If you have any queries, please do not hesitate to contact us on welfare@le.ac.uk or call us on 0116 2231185