Internal communications

Good internal communications are everyone’s responsibility. Whether promoting news, events, new initiatives it becomes part of all our jobs.

It's therefore important to know the best ways to get your information out there, and know where you can find help and support to do it. A new Internal Communications function was introduced to the University in April 2015, and since then a lot of work has gone into looking at what staff and students want from communications.

What are the objectives of good internal communications?

  • Enhancing the student experience by bringing together staff from across departmental and college boundaries to improve the university’s service

  • Improving communication across the university by enhancing and creating a clear and effective set of staff IC channels

  • Influencing the knowledge, attitudes and behaviours of staff by putting the University of Leicester’s strategic plan at the heart of all communications

  • Encouraging pride and loyalty by celebrating staff achievements, and showcasing the very best the university has to offer

We work very closely with the News, Events and Public Affairs teams, plus departments and services across the institution in order to ensure that we are giving you the information you need in good time and in the best way.

Internal Communications research

In October 2015 we undertook research into staff and student communications at the University to find out what was working, what wasn't, and ways in which we could improve what we do. You can read the reports and their recommendations at the links below.

Staff survey

In response to comments within the staff survey, which was undertaken in Spring 2016, we are taking a number of actions, which include the following:

  • We are working with colleagues across the University to review and improve our communications channels including the staff webpages and Insider.
  • In January 2016 the Internal Communications team introduced Yammer, a group work solution which aids collaboration.
  • We are doing far more to improve transparency and visibility of University and ULT initiatives and decisions

Internal Communications Guidelines

A key part of our communications improvements is to create a simple and usable set of Internal Communications Guidelines which give colleagues some best practice guidelines but also let people know what to expect from our main internal communications channels (website, email, Yammer etc) These guidelines have been subject to much discussion with and input from Heads of Department, Operational Managers, the Students’ Union, Marketing and Communications colleagues and colleagues on Yammer.

We recognise that communication is a two way process. It's no good to just give people information and expect them to act on it, so we are therefore proposing the creation of a network of Communications Champions across the University in order to ensure we make two way communications part of our 'business as usual'. We are looking for people to join this network, so please get in touch if you are interested in getting involved.

Read the Internal Communications guidelines and take a look at the Communications Champions proposal.

Yammer

In January 2016 we introduced the Yammer employee network which allows staff to liaise and collaborate online. Think of it as an online meeting room and social area to work with colleagues across the University. Just visit the Office 365 portal, log in with your usual details and click the Yammer icon to join the conversation.

We know that things will not always be perfect, so if you have any queries, comments or suggestions regarding Internal Communications, please contact Ross Tarbard, Senior Internal Communications Officer on rmt22@le.ac.uk or x2485.

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