Local Support Agencies

Directory of local agencies

To search for a specific local agency and find detailed information on that agency, or to find support available regarding a particular issue see:



Tel. 0116 255 6286 Email: info@lampdirect.org.uk

A comprehensive internet directory of local agencies offering information and support on a wide range of mental health issues for the Leicestershire and Rutland area.

Specific Issues

Here are local agencies providing support relating to specific issues:

Addiction: drugs, alcohol, gambling

Tel: 0115 941 7100 8.00 am - midnight

This is the official site for Nottingham and Leicester Intergroup (NLIG). Its aim is to provide information about Alcoholics Anonymous (AA) and where to find local meetings in Nottinghamshire, Leicestershire and Derbyshire.

The AA National Helpline Number is : 0845 7697 555 (24hrs Answering Service)

Leicester Recovery Partnership
Paget House, 2 West Street, Leicester LE1 6XP
Tel: 0116 229 4035

Leicester Recovery Partnership delivers substance misuse services for people living in Leicester City and provides support for families and carers. The partnership is made up of Leicestershire Partnership NHS Trust, Phoenix Futures and Reaching People and aims to promote, encourage and engage its service users into recovery, providing opportunities to make positive lasting changes in their lives.

Offers a drop in service, free confidential advice, assessments, needle exchange, substitute prescribing, recovery focused groups and one to one structured programmes.

Monday 9am – 5pm
Tuesday 8am – 7pm
Wednesday 9am – 8pm
Thursday 9am – 5pm
Friday 9am – 5pm
Saturday 9am – 1pm

Other partner agencies:

Widening Horizons
Roman House, 7A Cumberland Street, Leicester
Tel: 0116 225 6400 for more details.

The Widening Horizons Programme offers ‘through-care, aftercare, and
wraparound’ services for people with or recovering from substance mis-use issues.


Family and Friends (FAF)

Support for family and friends of those experiencing or recovering from alcohol/drug issues.



Cruse Bereavement Care
Charnwood: 01530 510909
Leicester: 01162 884119
Melton and Rutland: 01664 500802
Email: leicestershire@cruse.org.uk

Support after the death of someone close. Face-to-face and group support is delivered by trained bereavement support volunteers across the UK.

The Laura Centre

4-6 Tower Street, Leicester LE1 6WS
Tel: 0116 254 4341
Email: info@thelauracentre.org.uk

Offers specialist bereavement counselling to parents whose child has died and to children or young people who have been bereaved of a parent or significant person.


Leicester Lesbian, Gay, Bisexual and Transgender Centre
5 Wellington Street, Leicester Leicestershire LE1 6HH
Tel: 0116 2547412
A voluntary organisation to support lesbian, gay, bisexual and transgender people in Leicester, Leicestershire and Rutland. University of Leicester LGBT Student group facebook page: www.facebook.com/groups/uol.lgbtqa/

Trade Sexual Health
15 Wellington Street, Leicester LE1 6HH
Tel: 0116 254 1747
Fax: 0116 254 1750
Email: info@tradesexualhealth.com
Website: http://www.tradesexualhealth.com/

Free, confidential health advice, information, services & support for the lesbian, gay, bisexual and trans communities of Leicester, Leicestershire & Rutland.

Mental health Issues

ADHAR Project
79 St Peters Road, Leicester LE2 1DH
Tel: 0116 220 0070
Email: admin.box@adharproject.org

Support, advice and activity groups for Asian people with mental health problems and their carers in the community. Culturally sensitive activities are carried out to enhance people’s sense of identity and values. Groups meet at community centres and various other venues. Also provides IAPT (Psychological Therapies) service in Leicester City conjunction with Leicestershire Partnership NHS Trust.

Refugee Support

British Red Cross
Lincolnshire, Leicestershire & Rutland and Northamptonshire Branch
Bradbury House, 54 Kenilworth Drive, Oadby LE2 5LG
Tel: 0116 2710 359

Helps refugees and asylum seekers access essential services and adapt to life in a new country.

Relationship Issues

Relate Leicestershire
83 Aylestone Road, Leicester, LE2 7LL
Tel: 0116 254 3011
Email: info@relateleics.org

Counselling, sex therapy and education regarding relationship issues.

Sexual Assault/Rape

First step
Tel: 0116 254 8535


Leave a message on the answerphone or text mobile number if no answer stating your first name only and a contact number and convenient time to return your call.
You will be texted back to ask if it is good time to talk and then invited in for an assessment appointment.

Your identity remains anonymous at all times.

An organisation run for male survivors and their supporters. Offers 1 hour face-to-face counselling sessions on a weekly basis, initially on a 6 month contract with the opportunity of day or evening appointments with male or female counsellors who are Diploma trained and adhere to BACP guidelines.

Juniper Lodge Sexual Assault Referral Centre

Tel: 0116 273 3330

Telephone and face to face support for men and women aged 13 or over and living in Leicester, Leicestershire and Rutland who have experienced rape or sexual assault. 24 hour voice mail service (all calls returned). Medical support, referrals to other agencies. They have experienced and trained volunteers who can offer a programme of emotional and practical support.

Jasmine House Leicester Rape Crisis
Helpline: 0116 2558852
Monday to Friday 10am - 4pm, Wednesday and Thursday evenings until 8 pm
Email: admin@jasminehouse.org.uk

Website: https://www.jasminehouse.org.uk/

Helpline, support service and counselling for female survivors of rape and sexual assault aged 14 and over either recently or in the past.

Free and confidential crisis support and information.

The Quetzal Project

14-16 Talbot Lane, Leicester, LE1 4LR
Tel: 0116 253 9103
Helpline: 0116 253 3383
E-mail: help@quetzal.org.uk

Quetzal offers face-to-face counselling for women recovering from the trauma of childhood sexual abuse. Crisis counselling provides between two and six once-weekly sessions. Long term counselling provides once-weekly sessions for up to one year. All Quetzal counsellors are female.


Victim Support
Ground Floor, Alliance House, 6 Bishop Street, Leicester LE1 6AF
Tel: 0116 249 3328
Email: leicester.branch@victimsupport.org.uk

A national charity giving free and confidential help to victims of crime, witnesses, their family, friends and anyone else affected.

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If you have any questions you can email us at wellbeing@le.ac.uk or call us on 0116 223 1780. Alternatively you can speak to reception in the Charles Wilson Building.

We are open 9.00am-5.00pm, Monday to Friday. Some appointments may be available after 5.00pm (term-time only).