Confidentiality and Data Protection

Code of Ethics and Policy on Confidentiality

The University Counselling Service works to the British Association for Counselling and Psychotherapy (BACP) Ethical Framework for Counselling Professions.

In general, the practitioner you see will not speak to any third party about any details relating to your attendance at the Counselling and Wellbeing Service without explicit permission. There are some situations, in which practitioners may have to pass on information. This is mainly related to concerns about serious risk to you or others or when we are required by law to disclose, but consent to release any information is sought where possible.

In line with professional requirements and good practice, practitioners will discuss sessions with professional colleagues within the service and clinical supervisors contracted to the service, although individual identifying information is not revealed and information shared in supervision itself is protected under a contract of confidentiality and may not normally be shared outside the supervision relationship. Please ask if you require further clarification on this policy.

If you see any member of the University Counselling and Wellbeing Staff outside of the service, they will not initiate contact with you.

Data Protection

Your details and individual records are held on a secure server at COREnet, our electronic records provider and only accessible by members of the Student Counselling and Wellbeing team and select COREnet employees. We hold our records for six years after which they will be deleted. We utilise anonymised data for the preparation of reports and for service evaluation and planning.

Please see further information or ask us if you require any further clarification on this policy.

Complaints

To make a complaint about any aspect of the service we deliver please speak to your counsellor first if appropriate or If you are dissatisfied with the service you have received, please ask to speak to, or put your complaint in writing to Sarah Cavendish, Head of Student Support Services at wellbeing@leicester.ac.uk) .

The service is a member of the British Association for Counselling and Psychotherapy (BACP) who also have a complaints procedure.

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Contact

Please use the on line form to book an appointment.

If you have any questions you can email us at wellbeing@le.ac.uk or call us on 0116 223 1780. Alternatively you can speak to reception in the Charles Wilson Building.

We are open 9.00am-5.00pm, Monday to Friday. Some appointments may be available after 5.00pm (term-time only).

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