About Student Counselling

Counselling Sign

Why Counselling?

Counselling offers you the opportunity to talk in confidence with someone who is impartial.

Many people resolve their problems by talking to friends, family or perhaps someone in their department. Others find looking on-line for information about their concerns helpful and we have a large selection of self-help information available. However, there are also times when you need more than this, to talk to someone from outside your day to day life, and this is when the Counselling Service may be helpful. Counselling can help you to focus on and understand more clearly issues which concern you, and make choices or changes which are right for you. This is effective for help with a wide range of personal, developmental and academic problems.

What we offer

We offer a free, confidential and professional service providing face to face counselling & wellbeing support to all current undergraduate and postgraduate students. The majority of students find that just one session, with perhaps a follow up, is sufficient. When appropriate we offer brief counselling for up to 6 sessions.  This is an active, collaborative process with follow ups or on-going sessions scheduled at weekly, fortnightly or longer intervals. Sessions are usually 50 minutes long.

The service also offers a selection of workshops throughout the year.  More information on these can be found here.

Making an appointment

The best way to make an appointment is to complete an online appointment request form . Alternatively you can contact us by email (in the interests of security please use your university account) or telephone.

We are not an emergency service (please see Other Sources of Supportand aim to provide an assessment appointment as soon as we can although at peak times it is likely the wait will be longer.

Our expectations from you

We are a busy service and you can help us to manage our resources efficiently, for example, by arriving on time. Please be aware that it is essential that you are on time for your initial appointment and if you are more than 15 minutes late for any further appointment you may risk losing the session.

If you need to cancel or rearrange your session, please contact us as soon as possible and certainly no later than 24 hours before the appointment. We have a high demand for the service and if you are unable to attend, we can then offer this appointment to another student who needs it. You can do this by telephoning 0116 223 1780 or emailing wellbeing@le.ac.uk. Any sessions not attended or cancelled at short notice will count as one of the total sessions you have agreed with your practitioner. If you miss your initial appointment your file will be closed and you will need to re-apply to the service for any future support.

See also our Student Counselling & Wellbeing Agreement leaflet.

Mental Wellbeing Facilitators

The department has Mental Wellbeing Facilitators who provide support and guidance to students experiencing mental health difficulties and when appropriate, can liaise with departments and advise staff about student concerns. More information on their service is available here.

Liaison with Academic Staff

Sometimes it may be helpful for your counsellor to liaise with your tutor or appropriate person within the University, however due to the confidential nature of our service we would need your consent before doing so.

Mitigating circumstances

Students may request supportive evidence from the service in relation to missed deadlines, exam difficulties, prolonged absences or other difficulties in meeting the requirements of the course.

The Student Counselling and Wellbeing service can provide a letter of support when the student has attended 3 of more sessions within the service. If this criteria has not been met, (you have not seen the service for 3 or more sessions) then a confirmation of attendance letter can be provided

The service cannot advise on the mitigating circumstances process. Clients seeking advice on this can contact their personal tutor, department/school office or the Education Unit.

If you contacts the service for a letter of support and have not previously had contact with the service, you will need to see your GP for support.

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Please use the on line form to book an appointment.

If you have any questions you can email us at wellbeing@le.ac.uk or call us on 0116 223 1780. Alternatively you can speak to reception in the Charles Wilson Building.

We are open 9.00am-5.00pm, Monday to Friday. Some appointments may be available after 5.00pm (term-time only).