About Student Counselling

Counselling Sign

Why Counselling?

Counselling offers you the opportunity to talk in confidence with someone who is impartial.

Many people resolve their problems by talking to friends, family or perhaps someone in their department. Others find looking on-line for information about their concerns helpful and we have a large selection of self-help information available. However, there are also times when you need more than this, to talk to someone from outside your day to day life, and this is when the Counselling Service may be helpful. Counselling can help you to focus on and understand more clearly issues which concern you, and make choices or changes which are right for you. This is effective for help with a wide range of personal, developmental and academic problems.

What we offer

We mainly offer brief, focused counselling that encourages people to make the most of each session. The majority of students are seen for six sessions or fewer with the number of sessions required being agreed on a case by case basis.  Each session usually lasts for 50 minutes. This is an active, collaborative process with follow-ups or on-going sessions scheduled at weekly, fortnightly or longer intervals.

The service also offers a selection of groups throughout the year. More information on these can be found here.

Making an appointment

To make an appointment you will need to complete an online appointment request form . Once we have received your form we will offer you an appointment for a 30 minute assessment.  During this assessment we will work with you to identify the most appropriate support including group sessions, face to face sessions or signposting to specialist resources or external services.

We are not an emergency service (please see Other Sources of Supportand aim to provide an assessment appointment as soon as we can although at peak times it is likely the wait will be longer.

Our expectations from you

Over the course of this academic year 25% of all assessments offered to students have not been attended.  This equates to over 230 appointments so far this year that could have been taken by other students in need.

If you need to cancel or rearrange your session, please contact us as soon as possible and certainly no later than 24 hours before the appointment. We have a high demand for the service and if you are unable to attend, we can then offer this appointment to another student who needs it. You can do this by telephoning 0116 223 1780 or emailing wellbeing@le.ac.uk.

It is essential that you are on time for your initial assessment, if you are more than 15 minutes late for this appointment you may risk losing it. If you miss your initial assessment and we haven't received a cancellation notification your file will be closed and you will need to re-register with the service for another appointment.  We are an extremely busy service and we cannot guarantee that you will be offered another appointment quickly.

See also our Student Wellbeing Service Agreement leaflet.

Liaison with academic staff

Sometimes it may be helpful for your counsellor to liaise with your tutor or appropriate person within the University, however due to the confidential nature of our service we would need your consent before doing so.

Mitigating circumstances

Students may request supportive evidence from the service in relation to missed deadlines, exam difficulties, prolonged absences or other difficulties in meeting the requirements of the course.

The Student Counselling and Wellbeing service can provide a letter of support when the student has attended 3 of more sessions within the service. If this criteria has not been met, (you have not seen the service for 3 or more sessions) then a confirmation of attendance letter can be provided

The service cannot advise on the mitigating circumstances process. Clients seeking advice on this can contact their personal tutor, department/school office or the Students' Union Advice Service.

If you contact the service for a letter of support and have not previously had contact with the service, you will need to see your GP for support.

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Did You Know?

Over the course of this academic year 25% of all assessments offered to students have not been attended.  This equates to over 230 appointments so far this year that could have been taken by other students in need.


Please use the on line form to book an appointment.

If you have any questions you can email us at wellbeing@le.ac.uk or call us on 0116 223 1780. Alternatively you can speak to reception in the Charles Wilson Building.

We are open 9.00am-5.00pm, Monday to Friday. Some appointments may be available after 5.00pm (term-time only).

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