About Student Counselling

Counselling Sign

Why Counselling?

Many people resolve their problems by talking to friends, family or perhaps someone in their department. Others find looking on-line for information about their concerns helpful and we have a large selection of self-help information available. However, there are also times when you need more than this, to talk to someone from outside your day to day life, and this is when the Counselling Service may be helpful. Counselling can help you to focus on and understand more clearly issues which concern you, and make choices or changes which are right for you. This is effective for help with a wide range of personal, developmental and academic problems.

What we offer

The service is free, confidential, face to face, and available to all current undergraduate and postgraduate students. The majority of students find that just one session, with perhaps a follow up, is sufficient. When appropriate we offer brief counselling for up to 6 sessions; this is an active, collaborative process with follow ups or on-going sessions scheduled at weekly, fortnightly or longer intervals. Sessions are usually 50 minutes long.

The service also offers a selection of workshops throughout the year and, from January 2014, counselling groups, some of which will be able to offer longer term support. More information on these can be found here.

Mental Wellbeing Advisers

The department has a Mental Wellbeing Advisers who provide support and guidance to students experiencing mental health difficulties and when appropriate, can liaise with departments and advise staff about student concerns. More information on their service is available here.

Liaison with Academic Staff

If your work is affected by personal problems it may be helpful for your counsellor to liaise with your Tutor or appropriate person within the University. Due to the confidential nature of our service we would need your consent before doing so. Please note that generally we do not supply letters supporting mitigating circumstances submissions unless a student is previously known to the service.

Mitigating circumstances

If you feel you need to apply for Mitigating Circumstances please contact your GP or specialist, they are best placed to assist you. We will be able to provide a letter for Mitigating Circumstances if you have attended the Student Counselling and Wellbeing Service for 3 sessions or more at the time relevant to when the Mitigating Circumstances apply. If you have a letter from the GP you do not need any other evidence.

Making an appointment

The best way to make an appointment is to complete an online appointment request form; alternatively you can contact us by email (in the interests of security please do so from your university account) or telephone; or if you prefer call in at our reception in opening hours.

We are not an emergency service (please see Other Sources of Support) and aim to provide a first appointment within 5 days, although at peak times (between November and May) this may not be possible and you will then be placed on a waiting list. Once you have been offered an appointment we ask you to confirm within a stated time period. Please note that if you fail to respond in this time the appointment will be reallocated to someone else on the list. If we do not hear from you, or you fail to keep a confirmed appointment, you will receive a follow up email from reception asking whether you still require counselling. If we receive no response to this your name will be removed from our waiting list.

Missed appointments

If you do not attend an appointment without giving 24 hours’ notice this will be counted as a missed appointment. If you have two missed appointments (even if they are not consecutive) or miss an appointment and do not contact us within one week we will assume that you no longer wish to access our service.

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Contact

The best way to contact us directly is by email: counselling@le.ac.uk

You can also call us on 0116 223 1780 or visit us in person in the Charles Wilson Building.

Use the online form to request an appointment.

We are open 9.00am-5.00pm, Monday to Friday. Some appointments may be available after 5.00pm.