Use our online maintenance form to report any faults or maintenance problems with your accommodation.

Urgent or emergency issues should be raised with site reception immediately, as requests for maintenance are only checked during office hours.

  • Opal Court and Brookland Road residents - please speak to your reception on site.
  • Living in the UK, it is likely that at some point we will suffer from snow and ice on roads and paths. The University is committed to keeping you safe, view our snow and ice policy here.

If you report to us the need for a repair in the accommodation, we have the right to enter the accommodation to inspect and/or undertake the repair at reasonable hours of the day without having given you advance notice of our visit.

If you are not in the accommodation when we call on a visit that we have either arranged in advance or which arises as a result of you having reported a repair to us, you agree that we may enter the accommodation, using our duplicate key. For more information on access and inspections please read your Terms and Conditions of Residence.

Contact us

Telephone: +44 (0) 116 252 2428


Current Students

For top tips on living in our accommodation, visit