Frequently Asked Questions

I do not have a University IT account username and password?

Please register for a University IT account from IT Services.

If you are a distance learner and registering as a Non-Campus Based student you will need your Student ID number, this is a 9 digit number and is included in the information pack sent to you by your Department. If you do not know your number please contact your Department.

I have forgotten my University IT account username and password?

If you have forgotten your University IT account username or password or both contact the IT Service Desk or visit the Help Zone in the Library.

My existing University IT account username and password does not work?

Contact IT Service Desk or visit the Help Zone in the Library.

My University IT account username and password is working, but I am having problems logging into a particular database or eJournal from home?

Make sure you start from one of the Library's web pages or services.

Access from work or from an Internet Café may be constrained by a firewall which conflicts with our proxy server. Check with your Internet Service Provider to find out if you are protected by a firewall.

Make sure your browser is set to accept cookies.

I am still having problems

If we subscribe and you still cannot access the resource please contact the Library Help.

There may be a number of technical reasons why you are having problems. You may need to clear your cache and saved passwords, enable cookies, or disable your pop-up blocker. There may be issues with your Internet Service Provider, firewall, modem, router etc. While we will try to advise you unfortunately we cannot always help you solve problems relating to home or work computing installations.

I would like help to search databases more effectively.

Contact the Liaison Librarian responsible for your subject area.

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