Your Comments – Our Actions

How we have responded to your feedback.

Online surveyThere are many ways in which we gather feedback on our services such as at Student Staff Committees, comments sent directly to us and as part of regular surveys such as the National Student Survey.

You have told us that you want:

More books

  • we continue to promote the More Books service every term - so that you can tell us directly what books we need more copies of (or do not have at all).
  • we have simplified the borrowing service; all loans are now guaranteed for 7 days and can be kept for to 8 weeks if no else requests them.  You can also renew your loans as many times as you wish as long as they have not been requested (reserved) by another reader.
  • we have removed fines for the late return of loans by University students and staff; we only charge fines for the late return of items which have been requested (reserved) by another reader.
  • we closely monitor the number of holds (reservations) for a book and buy extra copies as required and we have reduced the time a book is 'held' for collection from 7 days to 5 days.  We also closely monitor demand for eBooks and buy extra access rights for eBooks in demand as far as possible.
  • we now have over 550,000 eBooks available which you can access online from anywhere.  We are always looking for opportunities to further increase the number and range of eBooks available.  In 2013/14, members of the University downloaded over 4.2m eBook chapters - making us one of the biggest users of eBooks amongst UK universities.

More digital library resources

In 2013/14, members of the University downloaded over 2.5m eJournal articles

More PCs

There are 350 PCs in the David Wilson Library.  We also provide 40 netbooks for loan within the Library - and are working with our colleagues in IT Services to replace them with laptops during autumn term 2015.  You can check PC availability in all University PC rooms (including the Library) online.

You can also now print from any mobile device - so you no longer have to get access to a networked PC to do this.

More specialist support

  • You can Book a Librarian online - for a face to face appointment or using Skype.
  • We have a specialist Research Services team who can help you with advanced literature searching, developing the visibility of your work on the Web, decisions on where to publish and more.

More space

We are constantly looking for ways to make the best use of the space available.  By using space differently, we have created 44 additional individual study spaces in the last few years bringing the total number of study spaces available to over 1,520.

We are closely monitor 'bagging' of study spaces at the busiest times of the year.

Less noise

We monitor noise levels in the Library very closely - increasing the Quiet Patrol at the busiest times.

More self service

You want as much choice as possible over how and when you access our services and resources.

Our most recent development is a self service Library day ticket service for University students - removing the need to queue at Reception for a day ticket at busy times.

Longer opening hours

We are open 24 hours Sundays to Thursdays during term (until midnight on Fridays and Saturdays) and 24/7 during the January and May examination periods.

And we are open until midnight throughout the summer vacation.

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