Customer Charter

The Library will:

  • Treat you with courtesy, professionalism and efficiency
  • Provide an environment which is conducive to study and research
  • Provide information, resources and support for research, learning and teaching
  • Monitor performance against the service standards 
  • Welcome your suggestions and comments
  • Deal promptly and appropriately with complaints

To help us achieve this we ask you to:

  • Be courteous to other users and staff and respect the study environment 
  • Observe the Library’s regulations
  • Help improve our services by giving us your feedback

Issued February 2010

Share this page: