Your commitment to shop@le

The shop@le team require you to:

  • University of Leicester Staff have a MeetingRespond to requests from ourselves in a timely manner, ideally 1 working day.
  • Respond to customer enquiries and the shop@le Customer Service Administrator within 2 working days and to provide, along with the shop@le CSA, a resolution within 14 days.
  • Ensure sales are processed in agreement with the timescale published on shop@le.
  • Work with the shop@le team to resolve complaints within 28 days of receiving the complaint. 
  • Ensure the terms and conditions of the shop@le service are adhered to at all times.

It is important these commitments are upheld to ensure the reputation of shop@le is maintained across the University and that every user of shop@le has a consistent, reliable and efficient service.

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