Our commitment to you

Outlook EmailThe shop@le team will:

  • Endeavour to respond to requests from you in normally 1 working day.
  • Provide an effective Customer Service to your customers that utilise shop@le; providing responses to enquiries within 2 working days and resolution to enquiries within 14 days where possible.
  • List your items on shop@le normally within 2 weeks of you notifing the team about a new item.
  • Respond to any complaint within 1 working day and work to resolve any complaint within 28 days.
  • Process refund requests once authorised within 72 working hours.
  • Provide monthly statements of activity to the designated email addresses and shop@le leader.
  • Facilitate regular user focus groups providing a forum for shop@le users to promote change and improve the service offered.
  • Use your items in promotional materials only with prior agreement from you.
  • Ensure the terms and conditions of the shop@le service are adhered to at all times.

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