FAQ

How many staff will be looking after my children?

Your child will have their own key worker but will also get to know all staff within the nursery.
We follow the guidelines of the EYFS and Ofsted and our ratios are:1:3 for 0 -2 year olds, 1:4 for 2 – 3 year olds and 1:8 for 3 – 5 year olds.

Please click here for more information about our staff.

What happens if my child has an accident at home or nursery?

All children, at times will have an accident. All staff are aware of the accident procedure and are first aid trained. For the majority of accidents you will be informed of the accident at the end of your child’s day when you collect then and you will be asked to sign the accident form. In the unlikely event of anything serious you will be notified immediately. Any injuries sustained at home must be reported to a staff member on arrival at Nursery and you will be asked to complete a form.

Do you give children medicine?

We have a Medicine Policy and with prior written consent we are able to give most medicines but this is at the discretion of the Manager/Senior staff.

Do the children go outside to play?

Yes at least once a day so please ensure you dress your child appropriately.

Do you offer a settling in period?

Yes. This is a flexible arrangement to suit you and your child. Please see our Settling in policy.

How are fees paid?

There is a £200 refundable deposit which must be paid before a nursery place is reserved for your child.
Fees are requested by invoice at the beginning of each month and payment is required within 7 days. Payment is usually made by direct bank transfer.

We accept many different types of childcare vouchers. If you work at the University Sodexo is the voucher company used (contact Payroll Services for more information)

What do fees include?

We provide all meals and drinks,
You will need to supply spare clothes x2, sun hat, sun screen (50+), formula milk, nappies, wipes and nappy creams if needed.

How often are fees increased?

Fees are reviewed annually. We will look at our operating costs and if they have risen fees will increase. Existing parents will receive written notice of any increase at least one month before they increase.

Do you take government funding?

We are registered to take the Free Early Years Education Entitlement (FEEE) for 2, 3 and 4 year olds. We will claim this for your child and amend your monthly invoice accordingly. Conditions apply. Please speak to a manager if you require further information.

Do I have to pay if my child does not attend?

Yes. Fees are payable 51 weeks of the year. (we do not charge for the extra closure days at Easter and Christmas.) If your child is absent for any reason then full fees are still payable. We close for all bank and public holidays and these are charged for. We do not swap sessions although you can request extra sessions.

Do I need to make an appointment to view the nursery?

Yes. We will be more then happy to show you around. Please call us on 0116 252 5880 to arrange this.

How do I register my Child?

You need to complete a Registration Form. If a place is not available we will add you to our waiting list if you wish.

What happens after I have been offered a place?

We contact you around one month before the start date you requested to organise a Parent Induction appointment (this usually takes around 1-1.5 hours) This gives you an opportunity to ask any questions and for us to give you all the information you need and to meet your child's key worker. At this point we also organise a series of settling in sessions for your child where you will gradually leave him/her for longer periods on each occasion until their start date.

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Contact

Carol Crosbie
Early Years Education Manager

Jaspal Kainth
Senior Nursery Nurse

tel: 0116 252 5880

nursery@le.ac.uk