Privacy and Cookie Policy

Attenborough Arts Centre Privacy policy

Privacy Statement

 

The Attenborough Arts Centre is part of the University of Leicester.
Further information on the institution can be found here: https://le.ac.uk/ . The University of Leicester is the Data Controller for your information
The Data Protection Officer is: Parmjit Gill, Information Assurance Services Manager, Information Assurance Services, University Of Leicester, University Road, Leicester, LE17RH. Tel: 0116 229 7945. Email: pg170@le.ac.uk.
This privacy notice explains how we use your personal information and your rights regarding that information

 

What Information are we collecting?
When you buy a ticket we will ask for the following details:
Name
Phone Number
Address including postcode
Demographics relating to ticket prices including Student, Unwaged, Family, etc
Any access requirements

 

When you opt in to receiving marketing or sign up to our mailing list we will ask for the following details:
Name
Email Address
Address including postcode
Your email preferences i.e. Creative Learning, Families and/ or Theatre and Gallery.

 

When you sign a Photography and Film Permission Form we will ask for the following details:
Name
Email Address
Address including postcode
Permission to use your image

 

When you hire one of our spaces we will ask for the following details:
Name
Email Address
Phone Number
Invoice address
We may also ask for demographic information on your attendees if your hire is free or discounted including postcodes and number of disabled users.

 

When you are contracted by Attenborough Arts Centre to deliver a performance, exhibition or workshop we will ask for the following details:
Name
Email Address
Phone Number
Invoice address

 

When you visit our website we collect the following generic information:
IP addresses
Geographical location
Browser type
Referral source
Length of visit
Number of page views

 

Why are we collecting this data and how will we use it?

 

When you buy a ticket we may use your information to contact you about your booking i.e. if the booking has been cancelled, to send you your tickets or give any further information about the booking which may affect your visit. We may also use your demographic information including your postcode and ticket type to carry out reports.

 

When you opt in to receiving marketing we may use your information to contact you about future events, workshops and exhibitions through our e-newsletters. We may also send you our seasonal brochures to your address. We may also contact you about becoming a donor on our Friends scheme.

 

When you sign a Photography and Film Permission Form we may use any of the images or footage taken of you for marketing, advertising, reporting and publicity purposes stated in the terms of the form.

 

When you hire one of our spaces we may use your information to contact you about your venue hire i.e. if the venue hire has been cancelled, to send you your invoice or to give any further information about the booking which may affect your hire. We may also use the demographic information you provided including your postcode and number of disabled users to carry out reports.

 

When you are contracted by Attenborough Arts Centre to deliver a performance, exhibition or workshop we may use your information to contact you about your contract.

 

When you visit our website we may use your information for a number of purposes such as optimising the use of the Site, disclosing to third party contributors, or for security purposes. We may use an analytics service provider for website traffic analysis and reporting and to track your movements around our website. Individual users will not be identifiable from this information.
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Where do we store your data and how long we will your data be processed for? Click here for University of Leicester retention schedule

 

When you buy a ticket your information is stored on our secure Box Office CRM system. Your details will be stored on this secure server as long as you are an active user (i.e. if you have bought a ticket within the last 5 years). We cleanse our system of inactive users every 2 years.

 

When you opt in to receiving marketing your information is stored on a secure cloud based system called Mailchimp. [or your information is stored on our secure Box Office CRM system which is integrated with a cloud based system called Mailchimp] We will ask you to re-consent by opting in to marketing materials every 2 years. If you do not re-consent by opting in, your information will be deleted from our system.

 

When you sign a Photography and Film Permission Form your information is digitalised and stored on the University of Leicester’s secure server, with any paper copies confidentially shredded. Your digital consent form is stored on our secure server indefinitely, so long as we believe your image may be used in the future.

 

When you hire one of our spaces your information in the contract is stored as paper files in physical folders within a secure office. Your contract is stored for 3 years after which your information will be confidentially shredded. Your information contained within email communication is saved and archived regularly within a single secure account. Your demographic information including postcodes and number of disabled users is stored digitally on an excel sheet on a secure server indefinitely.

 

When you visit our website your information is stored on an analytics service provider indefinitely. Individual users will not be identifiable from this information.

 

If we are sharing your data with others who are we sharing it with?
As a publically funded organisation in receipt of grants and support from other organisations we are occasionally asked to share some of this data with third parties.  This may include organisations such as the Arts Council with whom we have a contractual agreement or visiting artists and companies that need to report on their activity to their funders.  When we do this we only supply postcodes
Other than as expressly set out in this Privacy Policy or as otherwise required or permitted by law, we will not share, sell or distribute any of the information you provide to us without your consent.

 

As a National Portfolio Organisation funded by Arts Council England, we share postcodes to Audience Finder to report on audience demographics.
We share postcodes with third party companies that present work at Attenborough Arts Centre who need to report on audience demographics.
We share your email address when you opt in to receive emails from third party companies and organisations related to the event you are attending. E.g. The Spark Arts Festival, Leicester Comedy Festival. We may also share your email address with University of Leicester if you have expressed more information on how to become a donor on our Friends scheme.
Your invoice and contact information may be shared with the University of Leicester’s Accounts Payable team who will process your invoice and may contact you.

 

What is the legal basis for processing the data? We will process your data on the basis of consent.

 

What are your rights and how to enforce them? Right to withdraw- you can opt out of receiving information from us at any time.
Right to be informed
Right of access
Right of rectification
Right to erasure
Righto restrict processing
Right to data portability
Right to object
Rights to related automated decision making including processing

How to complain

 

The Information Commissioner can be contacted on:
Post: Information Commissioners Office, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK95AF.
Tel: 0303 123 1113.
Email contact can be made by accessing www.ico.org.uk

Attenborough Arts CentrePrivacy Statement

4. Credit card payments

Ticket bookings are made via our online ticketing system PatronBase which has its own separate terms and conditions.

PatronBase is a secure access system that uses cookies for identification and not for any other purpose. For security purposes, the system will log-out any users who have not been active for more than 15 minutes and the cookies are deleted when each session ends.

Logs are kept of the date/time/user ID of all log-in sessions, and these may be used for diagnostic or problem-solving purposes.

5. Activity Logs

Our systems automatically record all requests for accessing web content, including the requesting computer’s IP address. This is a standard function of web serving technology and, as above, we only use these logs for diagnostic and problem-solving purposes.

Attenborough Arts Centre Use of Cookies

1. Introduction

To identify which webpages are accessed, we use traffic log cookies and analytics services provided by Crazy Egg and Google. From this we can analyse data about web traffic and thereby constantly improve our website for users. This information is only used for statistical analysis. Cookies help us to provide website visitors with a better service by enabling us to identify which pages are most useful to most people.

Cookies do not give us access to your computer and do not reveal any information other than whatever data you choose to share with us via webforms or other inputs. Web browsers are usually set to accept all cookies automatically, but you can modify your browser to decline or query cookies.

By using the Embrace Arts website, you give your consent for us to process the data you provide in the manner and for the purposes described above. Find out more about cookies at www.allaboutcookies.org

2. Monitoring and Disclosure

Please note that in certain circumstances Embrace Arts may be obliged to disclose information or undertake more detailed monitoring under the Regulation of Investigatory Powers Act 2000.

3. Third Party Advertising

Third party vendors, including Google and Yahoo, may show our advertisements on websites. They use cookies to show adverts based on a user's prior visits to our website.

· Users may opt out of Google's use of tracking cookies by visiting the Google advertising opt-out page.

· Users may opt out of Yahoo's use of tracking cookies by visiting the Yahoo advertising opt-out page.

· Users may opt out of AddThis' use of tracking cookies by visiting the AddThis data collection opt out.

· You can opt out of other online advertising at the Network Advertising Initiative

4. Content Management Cookies

We use Plone Content Management System to manage our web content. Plone uses cookies to provide various features, for example, remembering when editors are logged in and copy-and-paste functionality. These cookies are only set when web editors log in to Plone with their university account.

For more information about Plone cookies, please see the documentation.