Student complaints procedure

The Vaughan Centre for Lifelong Learning aims to ensure that all our students have the opportunity to benefit from their studies and other opportunities offered by the University. We welcome feedback on how we are doing and understand that occasionally something can go wrong or you may not be satisfied with an aspect of your experience. Where this is the case we would encourage you to let us know as soon as possible, so we can try to put it right for you and other students, by following the process below.

Feedback

We welcome student views and opinions of all types as they show us where we are doing something well or help us to identify where we might improve. In most cases providing feedback will not be the same as submitting a complaint and may just be a suggestion on how you feel something could be done better or in a different way. To help us improve, we encourage you to take advantage of all opportunities to provide us with feedback.

If you would like to provide feedback on the service you have received from the Vaughan Centre for Lifelong Learning please feel free to get in touch via adminvcll@le.ac.uk.

Informal resolution

We treat something as a complaint if you tell us that you want to make a complaint because you are not satisfied with the standard of service we provide or with something we have done or not done. We ask that you try to resolve concerns directly, informally and as soon as possible with the person or service concerned, as this usually means it is possible to resolve them quickly. It is helpful if you explain the problem as clearly as you can and suggest how you would like it to be resolved. We will listen to your concerns and try to resolve these in a straightforward, reasonable and prompt way. If you would like to raise an informal complaint please contact:

Formal complaints

If you are not happy with the way your complaint has been dealt with at the informal stage you can make a formal complaint to the University.

Details of the formal complaint process are available on the University’s Student Complaints webpage.

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Contact Details

Vaughan Centre for Lifelong Learning

University of Leicester
Attenborough Tower, 3rd Floor
University Road
Leicester
LE1 7RH

Student complaints procedure

The Future of the Vaughan Centre for Lifelong Learning

The Vaughan Centre for Lifelong Learning at the University of Leicester will close its doors in 2020. Staff at the Centre will continue to support existing students through the remainder of their studies.