Workshop on an Enforceable Vulnerability Principle for the Energy Sector

26 January 2017, College Court, University of Leicester, supported by Ofgem.

Programme (pdf)

Ofgem presentation (pdf)

Citizens Advice presentation (pdf)

Financial Ombudsman Service Presentation (pdf)

Workshop report (pdf)

Too Many Hurdles: information and advice barriers in energy services

20 July 2011, National Council for Voluntary Organisations, London
Supported by Eaga Charitable Trust

Programme and Presentations

Keynote address

Professor Cosmo Graham gave a keynote address at the first ACCAN (Australian COmmunications Consumer Action Network) national conference in Melbourne on 28 June 2010 on complaints against Australian and UK telecommunications companies, entitled "What would a better complaint handling world look like?

Presentation (PowerPoint) and paper (Word)

Previous events

Three seminars have been held to launch the Centre for Consumers and Essential Services (CCES).  A prime objective was to explore common issues that are emerging across not only sectors such as energy and communications services but also across other essential services such as financial services and health and social care.  We are very grateful for the support of the Equality and Human Rights Commission and Consumer Focus for these seminars.

What does universal service mean and are there links with equalities and human rights concepts?

23 October 2009, National Council for Voluntary Organisations, London

Speakers, presentations and background paper

Are regulators agents of social change and what are the implications of the equality and human rights agenda?

15 December 2009, University of Leicester

Speakers, presentations and background paper

What are the effects of changes in delivery of essential services:  implications of modern marketing and business methods

25 January 2010, National Council for Voluntary Organisations, London

Speakers, presentations and background paper

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Consumer and Essential Services Unit
Leicester Law School,
University of Leicester,
University Road,

tel:+44 (0)116 252 2355, 
fax:+44 (0)116 252 5023,