Consumer and Essential Services Unit

The Consumer and Essential Services Unit (CESU) combines legal and social policy expertise to explore the effects for consumers of regulation and provision of essential services. This combination enables it to provide an authoritative legal perspective together with deep experience and knowledge of consumer and social policy in essential services. Its current focus is on the energy, communications, postal, transport, health, social care, financial services and water sectors.

Because of the importance of these services, the Centre is particularly concerned to highlight and improve the problems faced by people in a wide variety of vulnerable situations.

CESU carries out research and consultancy and has done projects in the past for Which?, Consumer Focus, E.ON and UNISON.

Key interests

  • Regulation, self-regulation and private law.
  • Consumer representation systems.
  • Complaints-handling.
  • Ombudsmen and dispute resolution.
  • Social justice and sustainable development.
  • Consumer disadvantage.
  • Equality and human rights issues.
  • The EU framework for regulation.

Please contact the Centre: Director: Professor Cosmo Graham, Research Associate: Linda Lennard.

The Centre is unable to help with complaints against specific companies. Please see organisations which may be able to handle consumer complaints.

News and events

Voluntary Redress and Energy Consumers Dissemination Event

Voluntary Redress and Energy Consumers Dissemination Event

Posted by ab98 at Oct 24, 2018 03:40 PM |

In September 2018, Dr Maribel Canto-Lopez presented the initial findings of her research into voluntary redress and energy consumers to an audience of scholars, practitioners, and energy market actors. The event included presentations from the energy regulator, charities and local authorities as well as an academic keynote speech.

Read More…

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Consumer and Essential Services Unit
Leicester Law School,
University of Leicester,
University Road,

tel:+44 (0)116 252 2355, 
fax:+44 (0)116 252 5023,