Programme and presentations

Thursday 10 September, 2015

15.00 Welcome
Francois du Bois, Head of School, University of Leicester
Part I. The European Framework of Consumer Dispute Resolution
Chair: Diana Wallis, European Law Institute
15.05 Conference keynote day 1
The New Regulatory Framework for ADR and ODR in Europe

Christoph Decker, European Commission
15.45

pdf file Changes and Challenges in Consumer Redress
Pablo Cortés, University of Leicester

16.00

pdf file Developments in European Civil Procedures
Rafal Manko, European Parliamentary Research Service

16.15 Discussion
16.45

Coffee Break

Chair: Matthew Vickers, Ombudsman Services
17.15

pdf file Consumer Mediation
Sue Prince, University of Exeter

17.30

pdf file Ombudsman Schemes
Naomi Creutzfeldt, University of Oxford

17.45

pdf file A Case Study: The Financial Ombudsman Service
Caroline Mitchell, Financial Ombudsman Service

18.00 Discussion
19.30 Wine reception
20.00 Conference dinner


Friday 11 September, 2015

Part II. Consumer Dispute Resolution in Selected Member States
Chair: Cosmo Graham, University of Leicester
9.00

The Implementation of the Consumer ADR Directive in Ireland
Brian Hutchinson, University College Dublin

9.15

pdf file The Implementation of the Consumer ADR Directive in Italy
Carlo Pilia, University of Cagliari and Paolo Vargiu, University of Leicester

9.30

The Implementation of the Consumer ADR Directive in France
Emmanuel Guinchard, University of Northumbria

9.45 Discussion
10.00

Coffee Break

Chair: Rado Bonk, Youstice
10.20

pdf file The Implementation of the Consumer ADR Directive in Germany
Rosa Miquel Sala, University of Bayreuth

10.35

The Implementation of the Consumer ADR Directive in Portugal
Catia Cebola, Instituto Politecnico de Leiria

11.50

pdf file The Implementation of the Consumer ADR Directive in Spain
Fernando Esteban de la Rosa, Universidad de Granada

11.05 Discussion
11.20 Coffee break

Chair: Jo DeMars, NetNeutrals

11.40 Cross-Border Consumer Redress after the ADR Directive and the ODR Regulation
Guillermo Palao, Universidad de Valencia
11.55

pdf file The Implementation of the Consumer ADR Directive in the United Kingdom
Richard Kirkham, University of Sheffield

12.10

pdf file Consumer Redress in the USA
Amy Schmitz, University of Colorado

12.25 Discussion
12.40

Keynote conversation
Mike Lind interviewed by Graham Ross, MODRIA

13.15 Lunch

Part III. New Trends on Consumer Dispute Resolution
Chair: Esther Vilalta, Universitat Oberta de Catalunya

14.30

pdf file New Trends of ADR in the EU
Romina Canessa, ADR Center

14.45

pdf file Online Dispute Resolution: The Belmed Experience
Stefaan Voet, University of Leuven

15.00

The Implementation of the Consumer ADR Directive in the Netherlands
Arno Lodder, Vrije University, and Eline Verhage, Leiden University

15.15 Discussion
15.30 Coffee Break

Chair: Pablo Cortés, University of Leicester

16.00

pdf file The Interaction between Competition Law and Consumer Redress
Cosmo Graham, University of Leicester

16.15

pdf file A Dispute System Design Perspective on the Future Development of CDR
Chris Gill, Queen Margaret University

16.30

Conference keynote day 2: Consumer Redress after the Transposition of the ADR Directive
Christopher Hodges, University of Oxford

16.45 Discussion
17.00 End of conference

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Details

Date: 10–11 September 2015

Programme

Book now: £150 per delegate covering conference materials, dinner, lunch and refreshments.

Venue and accommodation: College Court, Leicester, rooms £65.
Directions

Contact

Teresa Rowe  teresa.rowe@le.ac.uk

Pablo Cortés  pablo.cortes@le.ac.uk.

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