Programme and presentations

Thursday 10 September, 2015

15.00	Welcome Francois du Bois, Head of School, University of Leicester
	Part I. The European Framework of Consumer Dispute Resolution Chair: Diana Wallis, European Law Institute
15.05	Conference keynote day 1 The New Regulatory Framework for ADR and ODR in Europe Christoph Decker, European Commission
15.45	Changes and Challenges in Consumer Redress Pablo Cortés, University of Leicester
16.00	Developments in European Civil Procedures Rafal Manko, European Parliamentary Research Service
16.15	Discussion
16.45	Coffee Break
	Chair: Matthew Vickers, Ombudsman Services
17.15	Consumer Mediation Sue Prince, University of Exeter
17.30	Ombudsman Schemes Naomi Creutzfeldt, University of Oxford
17.45	A Case Study: The Financial Ombudsman Service Caroline Mitchell, Financial Ombudsman Service
18.00	Discussion
19.30	Wine reception
20.00	Conference dinner

Friday 11 September, 2015

	Part II. Consumer Dispute Resolution in Selected Member States Chair: Cosmo Graham, University of Leicester
9.00	The Implementation of the Consumer ADR Directive in Ireland Brian Hutchinson, University College Dublin
9.15	The Implementation of the Consumer ADR Directive in Italy Carlo Pilia, University of Cagliari and Paolo Vargiu, University of Leicester
9.30	The Implementation of the Consumer ADR Directive in France Emmanuel Guinchard, University of Northumbria
9.45	Discussion
10.00	Coffee Break
	Chair: Rado Bonk, Youstice
10.20	The Implementation of the Consumer ADR Directive in Germany Rosa Miquel Sala, University of Bayreuth
10.35	The Implementation of the Consumer ADR Directive in Portugal Catia Cebola, Instituto Politecnico de Leiria
11.50	The Implementation of the Consumer ADR Directive in Spain Fernando Esteban de la Rosa, Universidad de Granada
11.05	Discussion
11.20	Coffee break
	Chair: Jo DeMars, NetNeutrals
11.40	Cross-Border Consumer Redress after the ADR Directive and the ODR Regulation Guillermo Palao, Universidad de Valencia
11.55	The Implementation of the Consumer ADR Directive in the United Kingdom Richard Kirkham, University of Sheffield
12.10	Consumer Redress in the USA Amy Schmitz, University of Colorado
12.25	Discussion
12.40	Keynote conversation Mike Lind interviewed by Graham Ross, MODRIA
13.15	Lunch
	Part III. New Trends on Consumer Dispute Resolution Chair: Esther Vilalta, Universitat Oberta de Catalunya
14.30	New Trends of ADR in the EU Romina Canessa, ADR Center
14.45	Online Dispute Resolution: The Belmed Experience Stefaan Voet, University of Leuven
15.00	The Implementation of the Consumer ADR Directive in the Netherlands Arno Lodder, Vrije University, and Eline Verhage, Leiden University
15.15	Discussion
15.30	Coffee Break
	Chair: Pablo Cortés, University of Leicester
16.00	The Interaction between Competition Law and Consumer Redress Cosmo Graham, University of Leicester
16.15	A Dispute System Design Perspective on the Future Development of CDR Chris Gill, Queen Margaret University
16.30	Conference keynote day 2: Consumer Redress after the Transposition of the ADR Directive Christopher Hodges, University of Oxford
16.45	Discussion
17.00	End of conference

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Date: 10–11 September 2015

Programme

Book now: £150 per delegate covering conference materials, dinner, lunch and refreshments.

Venue and accommodation: College Court, Leicester, rooms £65.
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Contact

Teresa Rowe teresa.rowe@le.ac.uk

Pablo Cortés pablo.cortes@le.ac.uk.