Research on Consumer Vulnerability

Centre for Consumers and Essential Services (CCES) investigate how regulators deal with consumer vulnerability.

Consumer Futures commissioned the Centre for Consumers and Essential Services (CCES) to consider specifically how four regulators of essential services are addressing consumer vulnerability, namely, Ofcom, Ofgem, Ofwat and the Financial Conduct Authority (FCA). This aim of this research was to explore the regulators’ approaches to consumer vulnerability and how these have developed given the different contexts in which they operate what they are seeking to do and the issues they face, with the aim of learning from their different experiences.

Filed under: , ,

Share this page:


Leicester Law School

tel +44 (0)116 252 2363  
fax +44 (0)116 252 5023

University of Leicester,
University Road,

Key Contacts

Follow us on Twitter @LawLeicester

Student complaints procedure


AccessAble logo

The University of Leicester is committed to equal access to our facilities. DisabledGo has a detailed accessibility guide for the Fielding Johnson Building.