Goals, Audience & Workplan

Rationale

There has been an increasing understanding of the nature of HCI methods and their role in professional practice, thanks to several research studies along the line of inquiry of looking at the gap between research and practice (e.g. [6], [7], [8]). Rather than an intact package of prescriptive instructions, a HCI method is more appropriately seen to result from a re-usable approach’s constituent resources [16]. HCI professionals tend to decompose, modify, and re-assemble resources to deal with contextual constraints [6]. Nonetheless, little is known about this process. To bridge this gap, the workshop aims to collect structured case studies on method transfer in practice. Systematic analyses of such case studies will enable us to construct a body of applied knowledge [15], which will be valuable for: creating new HCI approaches, improving training, and enabling the realization of a research programme that compares HCI practices [16].

Goals

•    To collect and meta-review well-structured case studies of professional HCI practices for constructing applied knowledge for adapting and combining resources of sets of methods to deal with contextual constraints. This will be valuable for:
o    educating and training novice HCI professionals;
o    developing innovative HCI approaches to address new usage contexts;
o    laying the foundation work for formal comparisons of HCI practices;
•    To deepen the understanding of how HCI professionals conceptualize HCI methods (i.e. properties, assumptions, relevance);
•    To enable HCI professionals to reflect on their practice (cf. reflective practitioners [11]) by externalizing their tacit knowledge, values and strategies in relation to the roles methods play in their work in reality.

Audience

The workshop aims to attract HCI practitioners who have experiences of working on designing and evaluating interactive products, systems or services in different domains or organizations (e.g. migrating from an online advertising firm to a computer games company) or different projects within the same domain or organization (e.g. a healthcare project on monitoring patients’ medication to another one on enhancing the mobility of the elderly). Contributors are invited to describe their attempts to apply an approach’s re-usable-resources in different contexts. HCI researchers who have knowledge and skills in analyzing case studies can also be contributors to the workshop.

Work Plan

Before the Workshop

The co-organizers will commit to publicizing the workshop. The Call for Participation will be distributed to different channels, including mailing lists (e.g. ACM SIGCHI, UXPA, British HCI News), websites (e.g. the TwinTide project, allaboutux) and social networking sites (SNS) (e.g. LinkedIn, Facebook, Twitter). A website powered by elgg (open source social networking engine), with feeds to other popular SNS, will be created to provide the up-to-date information about the workshop, including accepted contributions and links to other materials, thereby enabling participants to prepare themselves prior to the workshop. The workshop website will also serve as a base for building the community of practice to be sustained after the workshop. 
Two types of submissions will be solicited. While the workshop mainly targets case studies on transfer of HCI methods, contributions about methodological and theoretical approaches to analyzing and synthesizing such case studies will also be invited. Discussions on the issues arising will seed the collaboration between practitioners and researchers as well as enable stronger mutual appreciation of each other’s work. A template with guidelines will be provided to structure the description of case studies (Fig. 1).

During the Workshop

The one-day workshop will consist of several sessions:
•    Session 1: Introduction: The rationale, main goals and workflow of the workshop to be briefed.
•    Session 2: Presentations of individual case studies. Each contributor will be given a 5-min slot to highlight the changes of the contextual factors and associated adaptations of re-usable HCI resources.
•    Session 3: Group work on case study analysis. Participants are divided into groups of 4 with at least one member being experienced in analyzing case studies. The group will work on 3 case studies to improve the preliminary results based on the analysis approaches developed prior to the workshop. Consequently, the analysis approaches will be revised as well.
•    Session 4: Group work on specific themes. Participants are divided into groups of 4 (different combinations from Session 3) to work on specific issues related to the workshop’s goals and those arisen from pre-workshop online discussions.
•    Section 5: Poster: Outcomes from Session 3 and 4 will be consolidated to produce a final poster to be shared with the broader CHI2013 community.

After the Workshop

Contributors will be given the opportunity to update their contributions based on insights, suggestions and comments gained through the workshop’s activities. Final versions will be included in the workshop proceedings. Outcomes gathered before and during the workshop will be integrated into a report which will become a concluding chapter of the workshop proceedings. The workshop website will remain as a hub to sustain the collaboration among participants.

Outcomes

The major outcome of the workshop is a collection of structured case studies on HCI professional practice - a body of applied knowledge leading to a deeper understanding of the nature of HCI methods and their role in practice, and, more specifically, how resources of such methods are re-appropriated and re-configured when they are transferred across different usage contexts. The case studies, the analysis approaches, analysis results, the poster, and agenda for future work on this inquiry will be compiled as the workshop proceedings accessible to the wider HCI community. The workshop website will remain a hub for augmenting as well as sustaining collaboration to further explore this highly relevant research topic on transferring HCI approaches beyond the lifetime of the project TwinTide, which is entering its final year.

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