Quality and Service Delivery

Quality and Service Delivery

QSD is a multidisciplinary research group that uses a range of methods to address issues of quality of care and service delivery. These include evidence synthesis, qualitative work to build theory, the development of interventions, and their testing in pragmatic trials as well as work focused on policy.

Group members include clinicians and scientists undertaking health services research in primary care, women’s and reproductive health and health care for older people.  Several projects draw on methodological expertise in other departmental groups, particularly SAPPHIRE and Biostatistics.  Primary care researchers within the group are also members of the Division of Primary Care.

Our research is funded by NIHR, the Health Foundation, EU and other major funders.

Within the undergraduate medical course, the group leads the taught element of the iBSc scheme C programme and regularly supervises student projects.  We also lead the MRes in Applied Health Research, and offer a range of PhD opportunities.


For general enquiries, please email hsenquiries@le.ac.uk or telephone 0116 252 3211

Academic Staff

NameE-mailTelephone (0116)Room
Prof Simon Conroy spc3@le.ac.uk 252 5992 GDC 3.37
Professor Umesh Kadam utk2@le.ac.uk
Professor Alice Smith aa50@le.ac.uk 373 6425 / 258 4346 LGH)


Research Staff

NameE-mailTelephone (0116)Room
Kay Phelps kp14@le.ac.uk 252 5435 GDC 4.38
Emma Regen elr14@leac.uk 252 5438 GDC 4.38
Nicola Walker nsw5@le.ac.uk 252 5464 GDC 4.38
Dr Christopher Williams cdw4@le.ac.uk 252 5430 GDC 3.50
Kate Williams ksw6@le.ac.uk 252 5432 GDC 3.36


Emeritus Staff

NameE-mailTelephone (0116)Room
Prof Richard Baker rb14@le.ac.uk
Professor Andrew Wilson aw7@le.ac.uk


Honorary Staff

NameE-mailTelephone (0116)Room

Dr Bernadeta Bridgwood

bb176@le.ac.uk 4.01

Grants & Awards

NIHR Senior Investigator Award
Grant Holder: Richard Baker
Funding Body: National Institute of Health Research
Award: £60,000
Ref: RM62G0356

Measuring General Practice productivity
Grant Holder: Richard Baker
Funding Body: NIHR
Award: £6,000
Duration: June 2015 - November 2017
Ref: RM62G0634

East Midlands Health Services Research Speciality Lead
Grant Holder: Andrew Wilson
Funding Body: NIHR
Award: £3,500 2016/2017, £3,397 Supplement 2017/2018
Ref: RM62G0761

Understanding the Role of Primary care in Reducing Emergency Admission Rates for Older People with Multimorbidity, A Qualitative Study
Grant Holder: Nicola Walker
Funding Body: Claire Wand
Award: £2,510
REF: RM62G0762

Diagnosis & Management of Dementia in Primary Care in Black Asian and Minority Ethnic (BAME) Groups: An Exploratory Study
Grant Holder: Andy Wilson
Funding Body: NIHR
Award: £138,000
Ref: RM62G0767

Surgical Care for Female Urinary Incontinence in England
Grant Holder: Andy Wilson
Funding Body: NIHR
Award: £74,000
Ref: RM62G0790  

Funding From GERAS Study
Grant Holder: Sarah Baillon
Funding Body: Leicestershire Partnership NHS Trust
Award: £10,500, Supplement: £7,000, Supplement: £2,513,
Supplement: £14,261, Supplement: £4,286, Supplement £955 
Duration: April 2013 - March 2019
REF: RM62G0554

Adult Psychiatry Morbidity Survey 2014
Grant Holder: Terry Brugha
Funding Body: DOH via the Health and Social Care Information Centre
Award: £404,614
Duration: April 2013 - December 2019
REF: RM62G0591

Multi Centre RCT of a Group Psychological Intervention for Postnatal Depression (ROSHNI)
Grant Holder: Terry Brugha
Funding Body: NHS
Award: £33,541
Duration: October 2017 - October 2021
REF: RM62G0706

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