Dr Jenna Ward

Associate Professor of Work, Organisation and Emotion

Jenna WardContact details

  • Tel: +44 (0)116 229 7331
  • Email: jw704@le.ac.uk
  • Office: Room 0.52, Teaching Centre, Brookfield

Personal details

I worked for the University of the West of England, the University of York and De Montfort University before joining the University of Leicester in 2017. I have published work on emotions in organisational contexts in world leading journals including Human Relations, Environment and Planning A and Social Science and Medicine. In previous appointments I have held senior leadership positions including deputy-director of the PhD Programme at the York Management School and Faculty Head of Early Career Researchers at De Montfort University. I am also co-Director of the Art of Management & Organization.

Teaching

  • Dissertation Module Leader (Postgraduate Taught Semester 2)
  • Critical HRM Module Leader
  • Undergraduate Dissertation Supervisor
  • HRM Case Study (Distance Learning) Module Leader

Administrative Responsibilities

  • Associate Dean - Learning and Teaching
  • W&E Division Research Lead
  • Senior Tutor (Postgraduate Taught/ Distance Learning Programmes)

Research

My research focuses on exploring emotionality within organisations, organising and managing. Prioritising marginalised voices, I employ and develop innovative arts-based research methods that complement my ethnographically informed research designs to observe and probe beyond the surface of both organisations and individual experiences of work, organising and organisations. Areas of interest include: emotional labour, dirty work, emotional dirty work, visual and arts-based methods, creative industries, health care, death work and the management and organisation of voluntary work and volunteers. My research has included working with organisations such as the Department of Health, the National Trust, the City of London, NHS and Samaritans.

Research Project: The Management of Volunteers

Since 2013, my colleague Anne-Marie Greene and I have been involved in a research project exploring the differences between the management of volunteers and the management of paid staff in the voluntary sector. This has involved commissioned research by the National Trust and the City of London Open Spaces.
See a report of the findings from the National Trust project here.
See a graphical representation of the findings from the report here.

Supervision

DSocSci

  • Maria Walsh

Publications

Most Recent Publications

Jordan, P., Ward, J. & McMurray, R. (forthcoming) Dealing with the Dead: Life as a Third Generation Independent Funeral Director, Work, Employment & Society.

Ward, J. & Greene, AM. (forthcoming) Too much of a good thing: affective commitment in volunteer management, Non-profit and Voluntary Sector Quarterly.

Ward, J. & Shortt, H. (2018) ‘Drawing’, In Ann Cunliffe, C. Cassell & G. Grandy (eds.) Sage Handbook of Qualitative Research Methods for Business and Management, London: Sage pp. 262-281.

Ward, J., Linstead, S., Taylor, S. & Guy, E. (2017) Art of Management & Organization, International Journal of Professional Management, 12(3):4-9

Ward, J. & Watson, A. (2017) ‘FX, Drugs and Rock n Roll: the emotional labour of recording engineers, In Gareth Dylan-Smith and Roger Mantie (eds) Oxford Handbook of Music Making and Leisure, Oxford University Press: Oxford

Ward, J. & McMurray, R. (2016) The Dark Side of Emotional Labour. London: Routledge.

Edwards, G., Ward. J., Schedlitzki, D., & Wood, M. (2015) Exploring Critical Perspectives of Toxic and Bad Leadership through Film, Advances in Developing Human Resources, Vol. 17(3): 363-375

McMurray, R & Ward, J. (2014) 'Why would you do that?': defining emotional dirty work'. Human Relations. Vol. 67 (9) 1123-1143.

Full Listing of Publications:

Jordan, P., Ward, J. & McMurray, R. (forthcoming) Dealing with the Dead: Life as a Third Generation Independent Funeral Director, Work, Employment & Society.

Ward, J. & Greene, AM. (forthcoming) Too much of a good thing: affective commitment in volunteer management, Non-profit and Voluntary Sector Quarterly.

Ward, J. & Shortt, H. (2018) ‘Drawing’, In Ann Cunliffe, C. Cassell & G. Grandy (eds.) Sage Handbook of Qualitative Research Methods for Business and Management, London: Sage pp. 262-281.

Ward, J., Linstead, S., Taylor, S. & Guy, E. (2017) Art of Management & Organization, International Journal of Professional Management, 12(3):4-9.

Ward, J. & Watson, A. (2017) ‘FX, Drugs and Rock n Roll: the emotional labour of recording engineers, In Gareth Dylan-Smith and Roger Mantie (eds) Oxford Handbook of Music Making and Leisure, Oxford University Press: Oxford.

Ward, J. & McMurray, R. (2016) The Dark Side of Emotional Labour. London: Routledge.

Edwards, G., Ward. J., Schedlitzki, D., & Wood, M. (2015) Exploring Critical Perspectives of Toxic and Bad Leadership through Film, Advances in Developing Human Resources, Vol. 17(3): 363-375.

McMurray, R & Ward, J. (2014) 'Why would you do that?': defining emotional dirty work'. Human Relations. Vol. 67 (9) 1123-1143.

Watson, A. & Ward, J. (2013) Creating the right vibe: emotional labour and musical performance in the recording studio, Environment and Planning A, Vol. 45:2904-2918.

Ward, J. & Shortt, H. (2013) Evaluation in Higher Education: A visual approach to drawing out emotion in student learning, Management Learning, Vol. 44(5):435-452.

Ward, J. & McMurray, R. (2011) The unspoken work of general practitioner receptionists: A re-examination of emotion management in primary care. Social Science & Medicine, Vol. 72 (10) Pages 1583-1587.

Ward, J. & McMurray, R. (2011) Perception & managing emotions in Butler, M. & Rose, E. (Eds) Introduction to organisational behaviour. London: CIPD.

Linstead, S. A. & Ward, J. (2007) “Organizational Rituals” in S.R. Clegg & J.R. Bailey (Eds.) International Encyclopedia of Organization Studies, London: Sage pp1166-69

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