HEliX is the evaluation and benchmarking system for good practice in internal communications for the higher education sector.  It has been designed for use in all HEIs regardless of size or mission. 

All of the materials to support HEliX evaluations can be accessed on the website free of charge subject to an agreement to supply results of your evaluations, on a basis that does not identify your institution by name just by size and mission type. This information will then be uploaded onto a sector-wide database that facilitates benchmarking.

HEliX consists of a model framework and set of indicators or statements of good practice designed to enable a university or higher education institution to evaluate its staff communication practice and policies.  it covers traditional top down communication (such as corporate newsletters), but also intra and inter departmental communications.  HEliX also encompasses aspects of leadership, management practice and staff engagement that are critical to effective internal communications.

There are 35 HEliX indicators of good practice which are grouped into eight areas. 

1. University goals, ambitions and character
2. Leadership
3. Strategy, accountability and evaluation
4. News and message dissemination
5. Information sharing
6. Campus space and collegiality
7. Crisis, safety and security
8. The employee journey

Evaluation

There are four approaches to using HEliX, click through for more information

1. The HEliX Health Check
2. The HEliX Senior Management Survey
3. The HEliX 4-Strand Staff Survey: Whole University
4. Fully integrated consultant-facilitated audit